Principal Business Process Analyst

Role overview

Project management and Agile delivery

• Lead project schedules, milestones, dependencies, and risk and issue mitigation.
• Maintain project plans, dashboards, status reports, and delivery roadmaps.
• Track work across Scrum and Kanban teams in Jira and align planned work with delivery commitments.
• Follow up on action items, deliverables, blockers, and stakeholder requests.
• Establish repeatable project workflows and documentation standards.
• Facilitate sprint planning, backlog refinement, daily standups, reviews, and retrospectives.
• Remove team impediments, improve communication, and align teams to sprint goals.
• Monitor velocity, burndown, capacity, and flow; address risks affecting delivery.
• Manage Jira workflows, boards, tasks, and queries.

Business analysis and tools

• Elicit, document, and validate business and functional requirements; translate them into user stories and acceptance criteria.
• Document end-to-end processes and identify optimization, automation, or reengineering opportunities.
• Partner with SMEs, technical teams, analysts, and operations staff to ensure requirements are understood and delivered.
• Maintain traceable documentation and linked artifacts in Confluence.
• Use Jira and Confluence for planning, tracking, reporting, and documentation; leverage AI tools for tracking, automation, updates, and multi-project coordination.

Required qualifications

• Bachelor’s degree.
• 8 or more years of project management, business analysis, or Agile delivery experience.
• Experience tracking projects, managing schedules, writing requirements, and developing user stories.
• Proficiency with Jira and Confluence for project management, requirements tracking, and workflow documentation.
• PMP certification.
• U.S. citizenship required.

Preferred qualifications

• Understanding of ITIL or other process improvement frameworks.
• Experience integrating business and operational data into Jira and Confluence for traceability, reporting, and workflow automation.

Work arrangement

• Position can be worked remotely from the USA.
• Travel is not required.

Salary and benefits

• The source lists a yearly salary range of USD 116,450–157,550.
• Benefits include a full-flex work week, 401(k) company match, and internal mobility support.