Principal Associate, Process Management - Content Marketing (Hybrid)

Role overview

Responsibilities

• Manage daily article publishing across Capital One and Discover content hubs and direct contractor work on priority content.
• Coordinate operational updates, platform improvements, and tool integrations with Content Marketing teammates.
• Maintain process documentation and drive continuous improvements.
• Conduct quality assurance checks for accuracy.
• Ensure processes meet risk and compliance standards and make governance useful to daily work.
• Monitor capacity and shifting priorities to maintain consistent publishing output.
• Serve as a cross-team contact for business analysts, marketing, legal/risk, and platform teams.
• Convert long-term goals into actionable plans, structure complex projects, and proactively resolve workflow issues.

Basic qualifications

• Bachelor’s degree or military experience.
• At least 3 years of process management or project management experience.
• At least 1 year of experience using Microsoft Office or G Suite.

Preferred qualifications

• 4 or more years of project or process management experience.
• 2 or more years using modern digital tools such as Google Suite, social media platforms, or content management systems.
• At least 1 year of experience in digital marketing and content publishing operations.
• At least 1 year managing multiple projects concurrently in an autonomous environment.
• Business Process Management, PMP, Lean, Agile, or Six Sigma certification.

Workplace

• The role is identified as hybrid.

Compensation

• Annual full-time salary ranges are $108,900–$124,300 in McLean, Virginia, and $98,900–$112,900 in Richmond, Virginia.
• The role may also earn performance-based incentive compensation, including cash bonuses or long-term incentives.
• The stated salary ranges apply to hires working in the listed locations; other locations have location-specific ranges.

Benefits

• Capital One describes a comprehensive health, financial, and other benefits package; eligibility varies by employment status.

Work authorization

• Capital One will not sponsor a new applicant for employment authorization for this position.