Principal AI Engineer

Abu Dhabi (on-site)

About the role

Productionising AI Features (core focus)

• Own the AI API surface in production: contracts/schemas, versioning, backward compatibility, and behaviour guarantees for downstream consumers
• Take RAG/agent prototypes from notebook/PoC to production services: clean interfaces, robust runtime behavior, and safe rollout paths
• Implement reliability patterns: timeouts, retries with backoff, idempotency, circuit breakers, rate limiting, graceful degradation, and fallbacks
• Build observability end-to-end: structured logging, metrics, tracing (OpenTelemetry), and actionable dashboards/alerts
• Own release quality: CI/CD for AI services, prompt/config versioning, regression tests, and staged deployments
• Drive operational readiness: runbooks, on-call-friendly diagnostics, incident retros, and continuous hardening
• Architecture & System Design (important gap to fill)
• Design and evolve AI API contracts (endpoints/tool contracts), ensuring safe, stable interfaces and clear ownership boundaries
• Design service boundaries and interfaces for AI capabilities (APIs, contracts, and dependencies)
• Make pragmatic tradeoffs across latency, cost, quality, and compliance; document and communicate decisions
• Define patterns for state, memory, and persistence in agentic workflows (including partial failure handling and recovery)
• Establish integration patterns with existing platform services and data sources (without duplicating DevOps ownership)
• Data & Retrieval Systems (as used by product features)
• Build/operate ingestion and refresh pipelines that support product knowledge bases (freshness, lineage, auditability)
• Implement retrieval quality monitoring (e.g., drift, relevance), caching strategies, and evaluation harnesses
• Partner with data/analytics teams on data contracts, validation checks, and SLAs

Team Leadership & Engineering Standards

• Lead and develop a team of data and software engineers. Set direction, review work, unblock people.
• Run design reviews and code reviews that raise the bar without slowing delivery
• Establish shared patterns and standards for production AI systems that the team can scale on
• Raise the engineering bar: code reviews, design reviews, and shared standards for production AI systems
• Collaborate across AI Product Engineering, Data Science, DevOps/SRE, Security, and Product to keep ownership boundaries clean

Innovation in AI SDLC & Product Delivery

• Own the evolution of our AI SDLC and AI stack: evaluate, pilot, and productionize tools/practices that measurably improve quality, reliability, delivery speed, latency, or cost (with clear success metrics and rollback paths), and enable innovation by AI product engineers/data scientists through reusable frameworks, templates, and paved paths
• Bring leading LLM engineering discipline into production
• Translate new capabilities (agents/tooling) into stable, well-governed product APIs without compromising operability or compliance

Requirements

• **You are a software engineer first.**
• 7+ years building production backend systems, with strong opinions about API design, error handling, testing, and operability
• Proven ability to turn ambiguous prototypes into reliable services with clear operational characteristics
• Comfortable owning systems across the full lifecycle: design → build → launch → operate
• TypeScript or Python at a production level: you write services, not scripts. Clean abstractions, proper error handling, tested code
• You can lead engineers. You've mentored, set technical direction, and delivered through a team not just as an individual contributor

Technical Skills

• Strong production-grade Python (or similar backend language): API/service development, performance, testing discipline
• Solid understanding of reliability engineering: resiliency patterns, SLOs/SLAs, capacity planning, and incident response
• Observability expertise: OpenTelemetry, metrics/alerting, tracing, and debugging distributed systems
• Practical experience with LLM application stacks (RAG/agents/tooling) and evaluation/testing approaches
• SQL fluency for investigating system behavior and data issues
• *By applying to this position, you are granting us permission to process your CV and keep your profile on file for consideration for this and future opportunities.*