Principal Account Specialist

About This Role

Overview:

The Principal Account Specialist is responsible for managing and growing assigned client accounts, driving revenue expansion, and ensuring alignment between customer expectations and service delivery. This role acts as the primary point of contact for clients, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction. The position requires a balance of commercial acumen, relationship management, and coordination across internal teams.

Key Responsibilities:

•Manage and develop relationships with assigned client accounts, acting as the primary point of contact

•Drive revenue growth within accounts through upselling, cross-selling, and identifying new opportunities

•Develop and execute account plans aligned with client objectives and organizational growth targets

•Ensure alignment between client expectations and delivery teams to achieve successful outcomes

•Monitor account performance, including revenue, profitability, and service quality

•Collaborate with presales, delivery, and support teams to address client needs and drive value realization

•Identify and mitigate risks within accounts, ensuring customer satisfaction and retention

•Lead regular account reviews and business updates with clients

•Support contract management, renewals, and commercial discussions

•Maintain accurate account data, pipeline, and forecasts in CRM systems

•Gather customer feedback and market insights to inform product and service improvements

Qualifications:

Education:

•Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field. Master’s degree is a plus.

Experience:

•6-10 years of experience in account management, sales, or customer relationship roles

•Proven track record in managing and growing client accounts

•Experience in industries such as technology, consulting, or services preferred

•Exposure to complex client environments and multi-stakeholder engagement

Skills & Competencies:

•Familiarity with CRM systems (e.g., Salesforce, Dynamics)

•Strong proficiency in Microsoft Office (PowerPoint, Excel, Word)

•Understanding of sales cycles, contract management, and service delivery models

•Basic financial analysis and forecasting skills

•Account management and relationship building

•Revenue growth and opportunity identification

•Commercial and financial acumen