{bc}
Apply
oracle

Prime Financial Services Client Services Analyst

JPMorgan Chase
London, GBR
Full-time
Mid
Onsite
Discovered 3 days ago
Client service

Full Job Posting

Job responsibilities

  • Act as a single point of contact for assigned synthetic derivatives clients on operational topics across the swap lifecycle, ensuring timely investigation, resolution, and clear communication of open items.
  • Perform trade lifecycle support for equity swaps/synthetic activity, including trade matching/allocation, exception management, lifecycle processing, and cashflow management for swap payments.
  • Partner with internal teams (e.g. Front Office Trading/Sales, Account Management, Operations, Settlements/Cash Processing, Product Control, Technology) to resolve booking/processing discrepancies and improve end-to-end outcomes.
  • Monitor workflow queues and service levels, escalating appropriately, and contribute to trend/MIS and root-cause analysis to increase STP, reduce recurring breaks, and drive client/process improvements.
  • Support change and project initiatives (including technology enhancements) that improve operational resiliency, client reporting/experience, and control effectiveness; participate in periodic client reviews and client meetings/visits as required.
  • Work with stakeholders to support compliance with relevant regulatory and control expectations for the client activity covered by the team.

Required qualifications, capabilities, and skills

  • Experience in an operations/client service environment supporting the lifecycle of trades, with strong ownership, prioritisation, and ability to work under pressure and deadlines.
  • Strong analytical and problem-solving skills, with the ability to communicate complex issues clearly to clients and internal stakeholders.
  • Demonstrated ability to build effective partnerships across multiple teams and take accountability for end-to-end issue resolution.
  • Self-motivated and proactive, with a continuous-improvement mindset and willingness to challenge and enhance existing processes.

Preferred qualifications, capabilities, and skills

  • Knowledge of equity swaps / delta-one / synthetic derivatives and the operational implications (e.g., valuations, collateral, lifecycle events and cashflows).
  • Prior exposure to derivatives instruments and cross-product client support in global markets.
  • Ability to identify and partner on technology/process enhancements that improve client experience and reduce manual touchpoints.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at JPMorgan Chase

Private Client Banker - Forked River Branch - New Jersey Monmouth Ocean Market

Forked River, USA

Discovered TodayFull-time

Finance & Business Management Vice President - Affluent Branch Banking

Jersey City, USA

Discovered TodayFull-time

Experience Design Vice President - Agentic Treasury

New York City, USA

Discovered TodayFull-time

One Chase Branch Event Strategy Manager - Vice President

Columbus, USA

Discovered TodayFull-time

Part time Associate Banker (30 hours) - Belgrade (New Build) - Belgrade, MT

Belgrade, USA

Discovered TodayPart-time

Relationship Banker - Cleveland East Market - Woodmere, OH

Woodmere, USA

Discovered TodayFull-time

Associate Banker, 30 Hours, Greenville, DE - Greenville Kennett Pike Branch

Greenville, USA

Discovered TodayPart-time

Relationship Banker - Greater Arlington Market - Arlington, TX.

Arlington, USA

Discovered TodayFull-time