Presales Manager

About This Role

What We Do

Managing cyber risk, together – As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types – IT, IoT, OT, IoMT.

Our team is looking for individuals who have positive energy, an entrepreneurial spirt and the drive to partner with our committed team to sell the best technology and drive team success!

What You Will Do

As a Manager, Systems Engineering, beyond your technical expertise as a Systems Engineer your success will hinge on your people leadership acumen. You will inspire your team through clear communication and an inclusive culture, ensuring alignment with strategic objectives and regional goals. You will cultivate a customer-centric mindset, while expanding upon your keen awareness of industry trends. It is important that you regularly communicate with clarity to management, providing metrics on team performance and tackling customer satisfaction issues promptly. Your ability to navigate organisational changes, stay on top of emerging technologies, and uphold a commitment to innovation will solidify your role in achieving both team and company success.

Manager, Systems Engineering

• Implement programs to promote a strong and cohesive team environment.
• Manage performance and key talent closely taking the necessary steps to retain top talent and manage performance at all levels.
• Develop team members’ capabilities in support of individual career goals and team objectives.
• Engage directly with Sales and Sales Leadership to provide support for pre-sales.
• Partner with Sales and Sales leadership to develop strategic and technical account plans, ensuring that pre-sales are providing the necessary technical support to ensure sales and customer success.
• Develop a close working relationship with Professional Services and Education to ensure tight alignment between pre and post sales activities.
• Support Professional Services by identifying and recommending new opportunities, providing resources for engagements and follow major engagements to ensure success.
• Work cross-functionally with Support, Product Management, Engineering, and other organisations to ensure alignment with the field, provide process and product feedback, and resolve critical customer situations.
• Deliver detailed presentations and briefings to customers on Forescout products and solutions.
• Assist and manage with critical POCs.
• Assume ownership of customer success in your region and help resolve any customer satisfaction issues escalating to RVP when needed.
• Interact with Support, PM and R&D to resolve customer product issues.
• Provide constant and clear communication to management regarding important issues impacting sales along with metrics/reporting on team performance.
• Clearly communicate and translate the message to your team demonstrating Forescout’s leadership principles.

Systems Engineer

• Provide product demonstrations and technical presentations to prospects, either onsite or remotely, in conjunction with the sales team
• Develop POC test configurations based upon requirements agreed upon with the prospect.
• Manage the POC staging time to allow for test plan refinement, configuration adjustments, and resolution of any issues or questions that may arise during the testing period.
• Maintain expertise in Forescout’s technology areas through technical training.
• Assist to Develop optimized proof-of-concept test configurations based on test plans submitted by account teams and available resources.
• Provide timely escalations to field SEs regarding risks to success.
• Achieve and maintain FSCA and FSCE certification in the selected technology area.
• Be motivated and wanting to work with networking technologies, enjoy hands-on testing, and customer interaction.
• Work with distributed teams in a collaborative and productive manner.

What You Will Bring To Forescout

• Bachelor’s degree or equivalent industry experience with 10+ years of systems engineering.
• Must understand basics of managing a technical team and the associated process of leading a region.
• Ability to work with diverse groups of people, challenging and leading people toward their peak performance.
• Demonstrated strong leadership skills having managed a team for at least 2 years.
• Excellent hands-on lab work, excellent presentation and writing skills, ability to travel, and customer awareness skills.
• Experience working collaboratively with distributed teams.
• Ambitious learner and builder with strong customer focus and with quality.
• Motivated to work with networking technologies, enjoy hands-on testing, and customer interaction.
• Experience taking requirements and incorporating best practices to provide the optimum user experience.
• Thrives in a high-paced, changing work environment.
• Flexible and desire to take on additional responsibilities.
• Multi-task while maintaining attention to detail and deadlines.
• Excellent written and verbal communication skills.

What Forescout Offers You

Managing cyber risk, together – We are led by a visionary leadership team who encourages professional growth and development. We promote a diverse and inclusive culture providing for a collaborative and innovative environment where our team can make an impact on worldwide security while working on technology which is at the forefront of the industry. We are also proud of our competitive compensation and benefits offered. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more!

More About Forescout

Forescout Technologies, Inc. delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types – IT, OT, IoT, IoMT. The Forescout Continuum Platform provides complete asset visibility, continuous compliance, network segmentation and a strong foundation for Zero Trust. For more than 20 years, Fortune 100 organisations and government agencies have trusted Forescout to provide automated cybersecurity at scale. Forescout arms customers with data-powered intelligence to accurately detect risks and quickly remediate cyberthreats without disruption of critical business assets. Learn more at www.Forescout.com.

Our Mission

To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.

Our Vision

A world where every cyber asset is seen, secure and compliant.

Our Cultural Values

• One Team – We all work together, and we all win together.
• Cyber Obsessed – We are curious about technology, innovative and passionate about solving problems.
• Customer Driven – We listen, we learn, and we make it right.
• Relentless – We're smart, determined, and find a way. We figure stuff out.
• Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.

Our DEI Statement

At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic protected by law. By embracing Diversity, Equity, and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.

Thank you for taking the time to learn more about us.

If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event.