Premium Lifestyle Concierge - Arabic & English Speaking | Riyadh

Overview

• Deliver seamless, world-class lifestyle experiences for high-net-worth Arabic-speaking clients — anytime, anywhere.
• As a **Dedicated Lifestyle Virtual Concierge**, you will become the trusted right hand to a portfolio of high-net-worth individuals, managing every aspect of their lifestyle needs with discretion, efficiency, and a deeply personalised approach.
• From securing last-minute reservations at the world’s most sought-after venues to curating bespoke experiences and handling complex requests, you will act as a **single point of contact**, ensuring every interaction feels effortless and exceptional.
• This role is ideal for a service-driven professional who thrives in a fast-paced, high-touch environment and understands the nuances of luxury, privacy, and cultural expectations within the Middle Eastern market.
• What you will be doing
• **High-Net-Worth Client Relationship Management \|** Serve as the dedicated lifestyle partner for a select portfolio of high-net-worth clients. Build long-term, trust-based relationships, anticipating needs and delivering highly personalized, discreet service at every touchpoint.
• **End-to-End Lifestyle Concierge Services \|** Manage a wide range of lifestyle requests including dining reservations, entertainment, events, shopping, gifting, wellness, and day-to-day personal assistance. Handle complex, last-minute, and high-pressure requests with calm efficiency.
• **Luxury Experience Curation \|** Design and deliver bespoke lifestyle experiences tailored to individual client preferences — from exclusive access and VIP events to once-in-a-lifetime moments. Continuously seek opportunities to elevate and personalize each experience.
• **Arabic Market Expertise & Cultural Awareness \|** Provide seamless service in both Arabic and English. Apply strong cultural understanding of Middle Eastern clients, including expectations around privacy, discretion, family dynamics, and service etiquette.
• **Global Network & Supplier Management \|** Leverage and grow a network of premium suppliers, partners, and venues globally. Negotiate access, priority bookings, and VIP privileges to deliver exceptional value and exclusive experiences.
• **Virtual Service Excellence \|** Operate as a highly responsive, digitally savvy concierge across multiple communication channels (phone, email, messaging). Deliver fast, accurate, and polished communication at all times.
• **Collaboration & Quality Delivery \|** Work closely with internal teams to ensure a seamless, end-to-end service experience. Maintain accurate records, ensure compliance standards are met, and actively identify opportunities to introduce additional lifestyle services.

Experience

• Minimum 3+ years’ experience in luxury concierge, lifestyle management, hospitality, or high-end customer service
• Proven experience supporting high-net-worth or VIP clients in a personalized, high-touch environment
• Demonstrated ability to handle complex, last-minute, and multi-faceted lifestyle requests
• Experience working in a virtual or remote service environment, managing clients across multiple channels
• Background in luxury travel or event coordination is advantageous

Skills & Knowledge

• Fluent in **Arabic and English** (professional working proficiency required)
• Strong understanding of high-net-worth client expectations, particularly within the Middle Eastern market
• Exceptional communication skills with a polished, professional, and service-driven tone
• Highly resourceful with the ability to source solutions quickly and creatively
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• Commercial awareness with a natural ability to identify opportunities to enhance and upsell services
• High level of discretion, emotional intelligence, and cultural sensitivity

Desirable Certifications

• Hospitality or concierge-related qualifications (e.g. Les Clefs d’Or, hospitality diplomas)
• Exposure to luxury concierge platforms or CRM systems
• Background in luxury retail, events, or premium guest services environments
• Work Location**Please note:** This position is **100% office-based in Riyadh**.
• Candidates must be willing and able to work **full-time from our Riyadh office**, as remote or hybrid work arrangements are not available for this role.
• **Benefits** **At Ten, employees are at the heart of everything.**
• The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements.
• Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.
• ***Rewards designed around you:***
• A **competitive salary** depending on experience, including a performance-based Bonus.
• Access to a world of professional **lifestyle and travel networks** - tap into a pool of knowledge
• **Paid time away from work**. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• **Paid Sabbaticals**. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• **Extra Rewards**. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• **Remote Working Holidays** - possibilities to Travel and Work anywhere in the world!
• **Employee Discounts.** Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and **inclusive Team**, with diversity at its core.
• Genuine **career opportunities** within a dynamic and international company.

About Us

Our Commitment to Diversity