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Premier Service Manager

HSBC
Pune, IND
Full-time
Manager · 2–5 years experience
Onsite
Discovered 2 weeks ago
Communication

Full Job Posting

Skills

  • Exceptional Communication Skills: Ability to convey information clearly and effectively across various channels.
  • Strong Interpersonal Skills: Capable of building and maintaining positive relationships with colleagues and clients.
  • Highly Organized: Demonstrates meticulous attention to detail and efficient task management.
  • Collaborative Team Player: Works well within a team, contributing to collective goals and fostering a supportive environment.
  • Proactive and Efficient: Acts swiftly and decisively to achieve objectives, ensuring timely completion of tasks.
  • Regulatory Certifications:
  • FEDAI, NISM (Demat), and IRDA certifications are preferred or should be obtained / transferred to HSBC mapping within 3 to 6 months of onboarding
  • Pro-tip : Familiarity with AI-enabled tools is an advantage.
  • Eligibility Criteria
  • India Bank / INM employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.
  • Entity Employees (not from India Bank) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line manager approval once shortlisted
  • INM Employees in scope of WPB Career Progression Framework not eligible to apply to roles within the purview of the Framework.
  • Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
  • As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.
  • You’ll achieve more at HSBC.
  • HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
  • Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Qualifications

  • Exceptional Communication Skills: Ability to convey information clearly and effectively across various channels.
  • Strong Interpersonal Skills: Capable of building and maintaining positive relationships with colleagues and clients.
  • Highly Organized: Demonstrates meticulous attention to detail and efficient task management.
  • Collaborative Team Player: Works well within a team, contributing to collective goals and fostering a supportive environment.
  • Proactive and Efficient: Acts swiftly and decisively to achieve objectives, ensuring timely completion of tasks.
  • Pro-tip : Familiarity with AI-enabled tools is an advantage.
  • Eligibility Criteria
  • India Bank / INM employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.
  • Entity Employees (not from India Bank) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line manager approval once shortlisted
  • INM Employees in scope of WPB Career Progression Framework not eligible to apply to roles within the purview of the Framework.
  • Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
  • As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.
  • You’ll achieve more at HSBC.
  • HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
  • Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Preferred Qualifications

  • FEDAI, NISM (Demat), and IRDA certifications are preferred or should be obtained / transferred to HSBC mapping within 3 to 6 months of onboarding

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