Preferred Partner Manager

Own the performance of the Preferred Partner network, including service delivery, vendor quality, and operational efficiency

Develop and execute vendor network strategy, including sourcing, segmentation, and coverage optimization

Identify and pursue opportunities to improve cost structure, service levels, and scalability

Support company growth initiatives by ensuring the network can scale effectively to meet increasing demand

Own the financial delivery of the Preferred Partner network against annual operating plan, including cost control, revenue realization, and margin contribution

Ensure accuracy and timeliness of billing, accounts payable, and month-end close processes

Drive KPI development and reporting to monitor operational and financial performance

Partner with Finance and Pricing teams to influence vendor pricing strategies, contract structures, and margin optimization initiatives

Maintain audit readiness and ensure compliance with internal financial controls

Lead vendor sourcing, onboarding, and performance management across all partner tiers

Establish vendor segmentation strategy, including strategic and transactional partners

Own vendor contract negotiations and commercial frameworks aligned to service delivery and margin objectives

Ensure vendor compliance with company standards, regulatory requirements, and safety practices

Proactively manage vendor performance with a review cadence that includes defined KPIs, scorecards, and accountability mechanisms

Lead, develop, and scale a team of Vendor Operations Coordinators with end-to-end vendor management responsibilities

Oversee hiring, training, performance management, and career development of team members

Establish clear performance expectations, KPIs, and accountability structures

Foster a high-performance, solution-oriented team culture aligned with company objectives

Ensure team capacity and structure scale with business growth and operational complexity

Ensure reliable and consistent service execution across all customer locations

Oversee onboarding and rollout of new customer territories, ensuring vendor readiness and operational success

Implement and maintain scalable processes for service delivery, scheduling, and issue resolution

Ensure effective escalation management for critical service disruptions and vendor performance issues

Drive continuous improvement in operational workflows and execution efficiency

Define and enforce service quality standards across the vendor network, including field performance expectations and validation mechanisms

Establish and maintain operational control processes, including data integrity standards, vendor audit practices, and process compliance mechanisms to ensure consistent execution across the network

Serve as the primary point of accountability for the Preferred Partner function across Sales, Pricing, IT, Customer Service, Billing, and Operations

Lead cross-functional alignment efforts with the Sales and Pricing teams to align vendor strategy with customer needs and growth opportunities

Collaborate with IT to define and implement systems, reporting tools, and automation initiatives that enhance scalability and visibility

Support enterprise initiatives through data-driven insights and operational expertise

Ensure accuracy and completeness of all required reporting, including key customer programs (e.g., Walmart UCO)

Maintain and manage pricing data, rebate structures, and program reporting requirements

Ensure compliance with all regulatory, contractual, and internal policy requirements

Deliver timely and accurate reporting to internal stakeholders and external customers

6–10 years of experience in vendor management, operations, logistics, procurement, or related field

Bachelor’s degree in Business, Operations, Supply Chain, or related field preferred

Prior experience managing teams and leading cross-functional initiatives required

General office environment

Hybrid work arrangement (office/remote)

Occasional extended hours based on business needs