Pre-Sales Engineer

Job purpose

Customer discovery and solution design

• Gather and analyze customer needs, technical requirements, and project goals with the sales team.
• Conduct discovery sessions to understand client challenges, operating processes, and desired outcomes.
• Design tailored solutions and create proposals, presentations, and technical documentation.
• Ensure solutions are scalable, cost-effective, and aligned with industry standards.

Presentations and sales support

• Deliver technical presentations, product demonstrations, and proof-of-concepts to clients.
• Explain technical concepts clearly to non-technical stakeholders and address client concerns.
• Guide sales teams through meetings, calls, negotiations, and the sales cycle.
• Provide sales enablement training and materials about company products and services.

Bids, validation, and collaboration

• Assist with RFPs, RFIs, and technical bids, coordinating timely and accurate submissions.
• Validate feasibility through simulations, tests, or analysis; assess risks and recommend alternatives.
• Coordinate with product development, engineering, and operations to align customer needs with technical capabilities.
• Share customer feedback with internal teams and act as a liaison between clients and stakeholders.

Customer support, reporting, and improvement

• Maintain client relationships as a trusted technical advisor and handle complex technical escalations.
• Track industry trends, emerging technologies, competitor offerings, and company products.
• Maintain records of customer interactions and proposed solutions; prepare reports on pre-sales activity.
• Recommend improvements to the pre-sales process and refine proposals, presentations, and demonstrations.

Qualifications and experience

• Bachelor’s degree in engineering, such as mechanical, electrical, software, or civil engineering, or a related technical field is required.
• At least 5 years of experience in relevant fields, including ELV integration, AV, IT, or IoT project design and execution.
• Training and product certifications are expected.
• Well versed in SIRA, MCC, and TRA regulations.
• A master’s degree is preferred.

Technical skills and competencies

• Relevant product and technology expertise, technical platforms, tools, and systems.
• Understanding of system integration, APIs, data flow, and secure, scalable architecture.
• Experience with proof-of-concept models, demonstrations, and troubleshooting.
• Ability to customize solutions and create technical proposals, architecture diagrams, user guides, RFPs, RFIs, and presentations.
• The posting lists communication, problem-solving, analytical thinking, customer focus, teamwork, adaptability, sales acumen, strategic thinking, presentation, negotiation, innovation, attention to detail, initiative, time management, and emotional intelligence.

Compliance and security

• Ensure proposed solutions comply with legal, regulatory, and organizational standards.
• Identify implementation risks and recommend mitigation strategies.
• Evaluate customer data and systems for alignment with security and data protection guidelines.
• Follow company HSE policies, procedures, practices, and applicable legal requirements; employees are responsible for staying current with updates.
• Follow information security policies, protect accounts and sensitive information, use systems only for authorized purposes, and report security incidents.
• Do not disable the operating system firewall or antivirus; maintain confidentiality and accountability for user accounts.