Pre-Sales Consultant (Contact Center | Avaya | Cisco)
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About the Role
**Job Description (JD) – Pre-Sales Consultant (Contact Center | Avaya | Cisco)** **Position** **Pre-Sales Consultant – Contact Center Solutions** **Location** Remote / Hybrid / Onsite (Based on Business Requirements) **Experience** 5–12 Years **Employment Type** Full-Time **About The Role** We are seeking an experienced Pre-Sales Consultant with strong expertise in Contact Center technologies, customer experience (CX) solutions, and enterprise communic
Key Skills for This Role
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Overview
Job Description (JD) – Pre-Sales Consultant (Contact Center | Avaya | Cisco)
Location
Remote / Hybrid / Onsite (Based on Business Requirements)
About The Role
We are seeking an experienced Pre-Sales Consultant with strong expertise in Contact Center technologies, customer experience (CX) solutions, and enterprise communications platforms.
The candidate will work closely with sales teams, customers, and technology partners to design, present, and position Contact Center solutions based on platforms such as Avaya and Cisco.
The ideal candidate should possess strong technical, business, and consulting skills to support solution design, customer presentations, RFP responses, and solution demonstrations.
Pre-Sales & Solution Consulting
- Engage with customers to understand business requirements and CX transformation objectives.
- Conduct discovery workshops and requirement-gathering sessions.
- Design Contact Center and Unified Communications solutions aligned with customer needs.
- Prepare high-level and low-level solution architectures.
- Support sales teams throughout the sales lifecycle.
Technical Solution Design
- Design and recommend solutions using:
• Avaya Experience Platform (AXP)
- IVR and Self-Service Solutions
• AI-powered Contact Center Solutions
- Voice Bots and Chatbots
- CRM Integrations
Customer Engagement
- Deliver product demonstrations and Proof of Concepts (PoCs).
- Conduct technical presentations and executive briefings.
- Prepare solution proposals, BOMs, and technical documentation.
- Participate in customer meetings and partner engagements.
Bid Management & RFP Support
- Analyze RFP/RFQ/RFI requirements.
- Create technical responses and solution documents.
- Develop effort estimates and implementation approaches.
- Coordinate with OEMs, partners, and internal delivery teams.
Contact Center Technologies
- Strong experience with Avaya and Cisco Contact Center platforms.
- Knowledge of:
- ACD
- IVR
- CTI
- SIP
- VoIP
- Omnichannel Routing
- Workforce Optimization
Technical Skills
- SIP Protocols
- Voice Networking
• Cloud Contact Center Solutions
- APIs and Integrations
• CRM Integration (Salesforce, Dynamics 365, ServiceNow)
- AI and Conversational Bots
Business Skills
- Solution Consulting
- Customer Presentations
- Proposal Writing
- Technical Documentation
- Stakeholder Management
- Negotiation Support
• Avaya Certified Solution Expert (ACSE)
- ITIL Foundation
Educational Qualification
- Bachelor’s Degree in Engineering, Computer Science, Information Technology, Telecommunications, or related field.
• Contact Center & CX
- Telecommunications
- IT Services
- System Integration
- Managed Services
• Solution Win Rate
- Proposal Quality and Accuracy
- Customer Satisfaction
• PoC Success Rate
- Revenue Influence
Why Join Us?
- Work on large-scale CX and Contact Center transformation projects.
- Exposure to AI-powered customer experience platforms.
- Opportunity to collaborate with leading technology providers such as Avaya and Cisco.
- Career growth in CX, Contact Center, Cloud, and AI solutions.
Keywords
Pre-Sales Consultant, Solution Consultant, Contact Center, Avaya, Cisco, Webex Contact Center, UC, CCaaS, CX, Omnichannel, IVR, AI Bot, Voice Bot, CRM Integration, Cloud Contact Center.
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