Pre-Openings & Integration Manager

Overview

• As the Pre-Openings & Integration Manager, you will lead the full lifecycle of hotel openings across the Earth Hotels portfolio, from early planning and project coordination through operational stabilization and long-term integration into the Earth brand and operating model.
• You will act as the central point of coordination across all departments, ensuring Design, Procurement, Operations, Marketing, Finance, and Citizens & Culture remain aligned throughout the opening journey.
• This role serves as the operational “glue” that ensures each property opens on time, on brand, on budget, and fully embedded in Earth’s service culture, guest experience, and operating standards.
• What on Earth Will You Do?
• Lead and manage the full pre-opening critical path across all departments.
• Drive alignment between Design, Procurement, Operations, Marketing, Finance, and Citizens & Culture.
• Track milestones, readiness deliverables, and dependencies to ensure timely execution.
• Ensure clear ownership across workstreams and follow up to close gaps quickly.
• Oversee operational handover from project teams into hotel teams, ensuring a smooth transition.
• Lead opening readiness planning, including timelines, checklists, commissioning schedules, and operational setup.
• Coordinate key opening deliverables including systems readiness, supplier onboarding, pre-opening logistics, and department readiness.
• Support the General Manager and leadership team with structured planning and on-ground coordination.
• Ensure smooth stabilization during the first operational phase post-opening, including resolving early operational challenges.
• Ensure new properties are integrated into Earth’s operating model, brand standards, and service philosophy.
• Drive the rollout of Earth SOPs, standards, and role clarity across all departments.
• Ensure the Earth guest journey is translated into real operational processes and daily habits.
• Support the development of role descriptions and department SOPs aligned with the Earth experience.
• Align recruitment timelines, leadership onboarding, and safe manning structures with opening deadlines.
• Support the development and delivery of Earth brand immersion and opening training programs.
• Lead the orientation program build-out and onboarding flow with the General Manager and hotel team.
• Ensure Citizens are equipped to deliver Earth’s service style from day one.
• Establish pre-opening service benchmarks and quality standards for each department.
• Implement post-opening quality assurance processes to monitor performance and brand consistency.
• Conduct structured reviews, identify operational gaps, and drive corrective action.
• Support continuous improvement across new properties based on learnings and operational feedback.
• Contribute to pre-opening budgets and cost planning in coordination with the Finance team.
• Monitor cost discipline across opening phases and support the team in staying on budget.
• Ensure departmental resources are aligned with opening timelines and operational priorities.
• Track key spending items and flag risks early to avoid delays or budget overruns.
• Support the integration of Earth’s community-driven programming and impact initiatives at property level.
• Coordinate with leadership to ensure alignment with Earth’s environmental and philanthropic priorities.
• Support the development of Citizen engagement, retention, and growth initiatives alongside Citizens & Culture leadership.
• Ensure each opening reflects Earth’s mission, identity, and local relevance.
• Ensure all property safety, health, and service regulations are followed consistently.
• Maintain a clean, safe, and welcoming environment in guest-facing and back-of-house areas.