Practice Support Associate
Key Skills for This Role
Full Job Posting
About Finni Health:
Finni Health is revolutionizing autism care through innovative technology. We're hiring a Practice Support Associate (PSA) who will play a key role in ensuring ABA practice owners have a smooth, successful experience from onboarding through ongoing operations.
As a PSA, you'll be the front line of support for our providers, managing credentialing steps, responding to support tickets, and maintaining accurate records and workflows. You’ll collaborate closely with our Provider Success Managers and cross-functional teams to solve problems and keep things running smoothly. This is a high-ownership, customer-facing role with a clear growth path to the Practice Success Manager position.
Working Hours
This role is full-time with working hours from 11:00 AM to 8:00 PM Eastern Time (ET).
What You'll Do
Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows.
Be the subject matter expert in using our tools, proactively and resourcefully researching and resolving issues before escalating to internal teams.
Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed.
Take the lead in developing and updating our internal knowledge base to empower users.
Collaborate with internal teams—RCM, Clinical Success, HR, Recruiting, and Product—to resolve outstanding issues and keep provider records current.
What We’re Looking For
1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment.
Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks.
Clear, professional communicator across channels like email, Slack, and Google Meet.
Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively. Previous startup experience is a plus!
Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.
Benefits
- Health insurance
- Paid Time Off (PTO)
- 401k plan
- Are you a detail-oriented operations professional who thrives in fast-paced environments and enjoys supporting others? Join us in supporting ABA providers!
Qualifications
- 1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment.
- Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks.
- Clear, professional communicator across channels like email, Slack, and Google Meet.
- Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.
Preferred Qualifications
- Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively. Previous startup experience is a plus!
Responsibilities
- Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows.
- Be the subject matter expert in using our tools, proactively and resourcefully researching and resolving issues before escalating to internal teams.
- Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed.
- Take the lead in developing and updating our internal knowledge base to empower users.
- Collaborate with internal teams—RCM, Clinical Success, HR, Recruiting, and Product—to resolve outstanding issues and keep provider records current.
- 1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment.
- Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks.
- Clear, professional communicator across channels like email, Slack, and Google Meet.
- Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively. Previous startup experience is a plus!
- Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.
About KB Behavioral Health
US private behavioral-health company providing ABA and mental-health care plus practice-management tools for autism providers and families.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at KB Behavioral Health
Behavior Technician (RBT)
Colorado Springs, USA
Registered Behavior Technician (RBT) – Colorado Springs, CO Company: Roots ABA Services, a Finni Health company Job Type: Full-time 8 AM- 6 PM, Monday-Friday Location: In-person – Colorado Springs, CO (Widefield) Pay: $2
Behavior Technician (BT/RBT)
Valley Stream, USA
Behavior Technician (BT/RBT) – Valley Stream, New York Company: Windwatch Behavioral Services, a Finni Health company Job Type: Part-time | Thursdays & Fridays from 4:00pm - 7:30pm Location: In-person – Valley Steram, Ne
Behavior Technician (BT/RBT)
Brentwood, USA
Behavior Technician (BT/RBT) – Brentwood, New York Company: Windwatch Behavioral Services, a Finni Health company Job Type: Part-time | Weekdays from 5:00pm - 7:00pm Location: In-person – Brentwood, New York Pay: $22 - $
Registered Behavior Technician (RBT)
Port Washington, USA
Registered Behavior Technician (RBT) – Port Washington, New York Company: Windwatch Behavioral Services, a Finni Health company Job Type: Part-time | Weekdays from 3:00pm - 6:00pm Location: In-person – Port Washington, N
Behavior Technician (BT/RBT)
Bay Shore, USA
Behavior Technician (BT/RBT) – Bay Shore, New York Company: Windwatch Behavioral Services, a Finni Health company Job Type: Part-time | Weekdays from 4:00pm - 6:30pm Location: In-person – Bay Shore, New York Pay: $22 - $
Behavior Technician (BT/RBT)
Valley Stream, USA
Behavior Technician (BT/RBT) – Valley Stream, New York Company: Windwatch Behavioral Services, a Finni Health company Job Type: Part-time | Mon - Fri 7:00am - 8:15am and/or 3:30pm - 6:30pm Location: In-person – Valley St
Behavior Technician (BT/RBT)
East Northport, USA
Behavior Technician (BT/RBT) – East Northport, New York Company: Windwatch Behavioral Services, a Finni Health company Job Type: Part-time | Weekday afternoons/evenings Location: In-person – East Northport, New York Pay:
Board Certified Behavior Analyst (BCBA)
Roswell, USA
Board Certified Behavior Analyst (BCBA) Company: ABA.CO, a Finni Health company Job Type: Full-Time Location: Roswell, NM (Hybrid) Pay: $65 - $75 per hour Are you passionate about helping individuals reach their full pot
Behavior Technician (RBT)
Colorado Springs, USA
Behavior Technician (BT/RBT)
Valley Stream, USA
Behavior Technician (BT/RBT)
Brentwood, USA
Registered Behavior Technician (RBT)
Port Washington, USA
Behavior Technician (BT/RBT)
Bay Shore, USA
Behavior Technician (BT/RBT)
Valley Stream, USA
Behavior Technician (BT/RBT)
East Northport, USA
Board Certified Behavior Analyst (BCBA)
Roswell, USA