Practice Manager

The Practice Manager “PM” has accountability of all aspects of the location business operations. As a team leader at a “people first” organization, the PM guides their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM is responsible for “keeping score” and driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company’s overall business objectives. The PM works directly with the staff and OD partners to ensure we are providing professional eye exams and medical services needed, quality product selection, acceptance of vision insurance plans, and remarkable patient service. The ideal candidate will be passionate about people, patient care, and the “Acuity Way.”

Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues

Builds an effective team that works collaboratively to achieve results

Addresses the practice’s unique strengths and challenges with objectives, strategies, and plans

Establishes clear objectives for practice staff, communicates expectations with clarity and sets high standards of expectations for performance

Sets the standard for a remarkable patient services and experiences utilizing the Acuity Way

Identifies and selects top talent that matches AEG’s values with ability to recruit for long term sustainability

Works closely with District Manager with the objective of achieving and exceeding financial plans for the practice

Learns quickly and adapts to facing new problems; works to solve for a creative solution

Relentless style to achieving results and development of others sharing best practices withing AEG platform

Versatile learner: retains an open mind when adapting to change

Marshal’s resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service

Ensures the daily sales are reviewed identifies gaps and places solutions in place to close the gap

Reinforces the practice selling strategy and the Acuity Way

Protects the company through loss prevention

Partners with Human Resources to ensure that employees are committed to the handbook guidelines

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office

Full-time