Practice Head (Technical) – BFS

Role Purpose

Practice Leadership

• Define and execute the BFS technology practice strategy aligned with business objectives.
• Build and scale capabilities across Core Banking, Payments, Lending, Digital Banking, Data & AI, Cloud, and Regulatory Technology.
• Develop reusable solutions, accelerators, frameworks, and best practices.
• Drive innovation and technical thought leadership within the BFS portfolio.

Delivery Excellence

• Provide technical governance and oversight across key BFS programs and engagements.
• Ensure delivery quality, risk management, productivity, and customer satisfaction.
• Support program teams in resolving complex technical and delivery challenges.
• Establish and monitor practice-level KPIs for quality, utilization, and operational performance.

Business Growth & Solutioning

• Partner with sales and account teams to support business development and strategic pursuits.
• Lead technical solutioning for RFPs, proposals, and client presentations.
• Identify opportunities for account mining, service expansion, and new offerings.
• Contribute to revenue growth and profitability targets of the BFS business.

Capability & Talent Development

• Build a high-performing team of architects, consultants, program managers, and technical specialists.
• Define competency frameworks, career paths, and skill development plans.
• Drive hiring, mentoring, certification, and succession planning initiatives.
• Foster a culture of continuous learning and engineering excellence.

Client Engagement

• Act as a trusted advisor to client technology and business leaders.
• Participate in executive governance and strategic client discussions.
• Strengthen customer relationships through technical leadership and delivery excellence.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• 15+ years of experience in IT Services, Banking Technology, or Digital Transformation.
• Minimum 5 years of leadership experience managing large technical teams, practices, or portfolios.
• Proven experience working with global Banking and Financial Services clients.
• Strong understanding of BFS platforms, digital transformation, cloud technologies, data, and modern engineering practices.

• Gross Margin Improvement

• Customer Satisfaction

• Delivery Quality & Operational Excellence

• New Business Wins and Pipeline Contribution