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PowerFLX Warranty Project Manager

PROENERGY
Houston, USA
Full-time
Senior Level
Onsite
Discovered 1 months ago

Full Job Posting

  • Manage warranty claim workflow, ensure prompt processing of received claims, monitor implementation of warranty actions, and facilitate timely resolution of claims.
  • Coordinate tasks, schedules, and both internal and external subject matter expert (SME) resources to facilitate claim assessment.
  • Oversee the warranty claim RCA process.
  • Validate claims per the terms of contract and RCA outcomes.
  • Create and share repair proposals using RCA and SMEs’ assessments.
  • Coordinate internal and external resources to execute repairs.
  • Work with supply chain to pursue supplier claims and support cost recovery.
  • Communicate periodically with customers to provide claim progress updates.
  • Monitor warranty cost and analyze and trend warranty claim metrics.
  • Provide periodic reports and escalate warranty fulfillment risks to leadership
  • 12+ years of relevant experience. A college degree is preferred.
  • Demonstrated knowledge of PowerFLX EPC scope of service.
  • Technically proficient and familiar with engine and BOP mechanical/electrical parts, O&M manuals, failure modes, and troubleshooting steps.
  • Capable of interpreting contractual terms related to EPC warranties, OEM suppliers, service vendors, and subcontractors, and able to exercise sound judgment when applying warranty policies.
  • Solid project management and warranty process execution experience.
  • Skills in conducting root cause analysis (RCA) and preparing RCA reports.
  • Effective communicator and facilitator of cross-functional teams.
  • Proficient user of Microsoft Office Suite.
  • Willing and able to travel as needed.
  • U.S. work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized Visa.
  • Successful candidate will need to satisfactorily complete pre-employment drug screen and background check.
  • Analytical – Synthesizes complex and diverse information, collects and researches data, uses intuition and experience to complement data, and designs workflows and procedures.
  • Problem Solving – Identifies and resolves problems, gathers and analyzes information, and develops alternative solutions.
  • Judgment – Displays willingness to make decisions and exhibits sound and accurate judgment.
  • Professionalism – Tactfully approaches others, reacts well under pressure, and treats others with respect.
  • Dependability – Follows instructions, responds to management direction, and takes responsibility for own actions.
  • Quality – Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, and applies feedback to improve performance.

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