Power Platform and Copilot Specialist (Analyst)

Role overview

Power Platform delivery

• Design, build, test and support Power Apps, Power Automate workflows, Power BI solutions and Dataverse applications.
• Gather business requirements, recommend solutions and create workflows that reduce repetitive manual work.
• Improve solutions based on user feedback, operational findings and changing business needs.

Copilot and AI solutions

• Create, configure, test and support Copilot Studio agents for defined business and technology use cases.
• Ground agents in approved SharePoint, Microsoft 365 or Dataverse content and connect them to approved workflow actions.
• Set agent instructions, human-review points, escalation paths and safe failure behavior.
• Evaluate new AI capabilities and recommend whether to adopt, pilot or wait.

Integration and operations

• Integrate with Microsoft 365, SharePoint, SQL and approved enterprise services using connectors or APIs.
• Use managed solutions, connection references, environment variables and deployment pipelines across development, test and production.
• Support UAT, releases, monitoring, incident investigation and post-release improvements.
• Troubleshoot connectors, permissions, gateways, service accounts and data quality, involving specialist teams when needed.

Governance and adoption

• Follow environment, DLP, access-control, data-handling and change-management standards.
• Maintain solution documentation, support notes, runbooks and release records.
• Provide demonstrations, learning content, office-hours support and practical guidance to users and citizen developers.
• Use adoption, support and process measures to assess solution value and collaborate with globally distributed teams.

Required experience

• Relevant experience in Power Platform, business applications or Microsoft 365 solution delivery.
• Hands-on Power Apps and Power Automate experience, with working knowledge of Power BI and Dataverse.
• Practical Copilot Studio experience, or strong Power Platform experience with recent evidence of building and testing AI agents.
• Experience gathering requirements and translating business needs into maintainable solutions; understanding of testing, UAT, deployment and production support.
• Knowledge of Microsoft 365 services such as SharePoint Online, Teams and Outlook for business solutions.
• Clear communication with non-technical stakeholders and ability to work independently while escalating risks appropriately.

Desirable experience

• Financial services or other regulated-enterprise experience is desirable.
• SQL, REST APIs, Microsoft Graph, custom connectors or on-premises data gateways are desirable.
• Power Platform desktop flows, Azure DevOps, source control, Power Platform CLI, Microsoft Purview, Information Barriers, Entra ID registrations, service principals or Azure AI services are desirable.

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