Portfolio Executive

Role Summary

Landlord & Client Relations

• Act as the main point of contact for a portfolio of landlord clients, providing regular updates on property performance, tenancy status, and financial summaries.
• Build and maintain strong, long-term client relationships to ensure high satisfaction and portfolio retention.
• Communicate promptly with landlords on rental pricing, market conditions, and property improvements to optimise returns.

Tenancy Management

• Handle the unit lifecycle from onboarding to offboarding on the internal CRM promptly.
• Oversee the full tenancy lifecycle including renewals, vacating procedures, move-in/move-out inspections, and deposit reconciliations.
• Negotiate lease renewals and manage rental increases.
• Handle tenant communications, resolve disputes, and escalate matters where necessary in a professional and timely manner.
• Ensure all tenancy agreements, addendums, and documentations are legally compliant and accurately filed.

Leasing & Vacancy Management

• Proactively manage vacant units to minimise void periods through coordination with the leasing team and marketing channels.
• Vet and qualify prospective tenants and facilitate timely onboarding.
• Ensure all Ejari registrations are completed accurately and within the required timeframes.

Maintenance & Property Condition

• Coordinate maintenance requests between tenants and approved contractors, ensuring timely resolution and cost-effectiveness.
• Conduct periodic property inspections and report findings to landlords with recommended actions.

Financial & Administrative

• Monitor rental payment schedules, chase arrears, and escalate collection issues as needed.
• Prepare and issue landlord statements, maintenance invoices, and management fee reconciliations.
• Maintain accurate, up-to-date records across internal CRM’s and RERA-compliant platforms.

Compliance & Regulatory

• Ensure all managed properties and tenancy documentation comply with Dubai Land Department (DLD) and RERA regulations.
• Stay current with changes to Dubai rental law, Ejari requirements, and real estate regulations.
• Coordinate with legal counsel or relevant authorities on dispute resolution, eviction proceedings, and RERA notices where required.

Qualifications & Experience

• Minimum 2 years of experience in property management within Dubai.
• Strong knowledge of UAE tenancy law, Ejari, and DLD procedures.
• Proven track record of managing client relationships and residential/commercial portfolios.
• Proficiency in property management softwares / CRM’s
• Bachelor's degree in Real Estate, Business Administration, or a related field is preferred.

Skills & Competencies

• Exceptional communication and interpersonal skills — confident dealing with landlords, tenants, and contractors.
• Highly organised with strong attention to detail and the ability to manage multiple properties simultaneously.
• Solutions-oriented with the ability to handle complaints, disputes, and escalations calmly and professionally.
• Self-motivated and target-driven with a proactive approach to portfolio performance.
• Proficient in Microsoft Office Suite; experience with CRM or property management platforms is an advantage.
• Arabic language skills are advantageous but not required.