PMO Operations Engineer

Job Summary

PMO & Project Coordination

• Support the PMO team in planning, tracking, and monitoring ongoing projects and operational activities.
• Coordinate with internal departments, contractors, vendors, and clients to ensure timely execution of tasks.
• Maintain project documentation, schedules, action trackers, and status reports.
• Prepare weekly and monthly operational and project progress reports.
• Follow up on pending tasks, risks, and action items to ensure project timelines are maintained.
• Assist in implementing PMO processes, standards, and reporting structures.

Operations Management

• Monitor operational activities and ensure service delivery aligns with company standards and SLAs.
• Coordinate operational incidents, escalations, and corrective actions.
• Support process improvement initiatives to enhance operational efficiency.
• Assist in resource planning and operational scheduling.
• Track KPIs and operational performance metrics.

Client Communication

• Communicate professionally with clients through emails, meetings, and calls.
• Provide timely updates regarding project and operational activities.
• Prepare professional responses to client inquiries, complaints, and technical concerns.
• Support client meetings by preparing reports, presentations, and follow-up actions.
• Maintain strong working relationships with stakeholders and clients.

Technical Support & Coordination

• Coordinate with technical teams regarding network infrastructure, system issues, and operational requirements.
• Support troubleshooting coordination and incident follow-up.
• Review technical reports and ensure proper documentation of issues and resolutions.
• Maintain awareness of network systems, infrastructure operations, and technical project requirements.

Requirements

• Bachelor’s degree in Network Engineering, Computer Engineering, Information Technology, or related field.
• 2–5 years of experience in PMO, operations coordination, project support, or technical operations.
• Strong communication and stakeholder management skills.
• Good understanding of networking fundamentals and IT infrastructure.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
• Ability to work under pressure and manage multiple priorities.

Preferred Qualifications

• Experience in client-facing operational roles.
• Familiarity with project management methodologies and PMO environments.
• Knowledge of SLA management and operational reporting.
• Certifications such as

CCNA, PMP, ITIL, or Prince2

Key Competencies

• Professional communication
• Client relationship management
• Project coordination
• Operational follow-up
• Technical understanding
• Problem-solving
• Time management
• Attention to detail
• Reporting and documentation