PMO Officer (Banking Domain)

About This Role

The PMO Officer supports the bank’s enterprise PMO operating model, providing governance, reporting, and delivery controls across all business and technology initiatives. The role ensures that programs and projects across Retail, Corporate, Operations, Technology, Risk, Compliance, Finance, and Support Functions are delivered in alignment with:

• Approved PMO standards and methodologies
• UAE regulatory and supervisory expectations
• Bank‑wide strategic priorities and risk appetite

The PMO Officer enables senior management to make informed decisions through accurate, timely, and consistent portfolio‑level insights.

Alignment to Enterprise PMO Operating Model

The role operates within an enterprise PMO framework, typically structured as:

1. Portfolio Level

• Consolidated view of all bank initiatives
• Strategic alignment, prioritization, dependencies, and capacity visibility
• Regulatory and audit transparency

2. Program Level

• Governance of grouped initiatives delivering strategic outcomes
• Dependency and milestone coordination
• Benefits tracking and risk oversight

3. Project Level

• Execution tracking against approved scope, schedule, budget, and quality
• Consistent application of delivery and reporting standards

The PMO Officer supports all three levels, ensuring data integrity and governance discipline.

UAE Regulatory & Governance Expectations

The role explicitly supports compliance with UAE Central Bank and local regulatory expectations, including:

• Evidence of controlled delivery, governance, and accountability across initiatives
• Traceability of decisions, approvals, and changes for regulatory and audit reviews
• Transparent tracking of initiatives linked to:
• Regulatory remediation
• Supervisory observations
• Audit findings
• Alignment with internal risk management, compliance, and operational resilience practices
• Support for periodic and ad‑hoc regulatory reporting and management attestations

The PMO Officer ensures that delivery governance supports regulatory confidence without being a compliance owner.

Key Expectations

• Support consistent application of the bank’s PMO governance framework
• Enable transparency and control across all portfolios and programs
• Ensure management reporting meets executive and regulatory quality standards
• Coordinate effectively across Business, Technology, Risk, Compliance, Finance, and Operations
• Proactively identify delivery risks and dependency conflicts

Tools, Methodologies & Documentation

• Experience with enterprise PMO and reporting tools, including:
• MS Project
• JIRA
• Confluence
• Excel & PowerPoint
• Familiarity with Waterfall, Agile, and Hybrid delivery models
• Strong documentation skills:
• Project plans
• RAID logs
• Steering packs
• Portfolio dashboards

Soft Skills & Attributes

• Strong organizational and coordination capability
• High attention to detail and data integrity
• Professional communication with senior stakeholders
• Ability to work across multiple functions and priorities
• Proactive, structured, and delivery‑focused mindset

Qualifications (Preferred)

• Bachelor’s degree in Business, Management, Technology, or related discipline
• PMP, Prince2, Agile, or PMO certifications are an advantage
• Experience in a UAE bank or regulated environment is strongly preferred