PMO Manager

Overview

About the role

• The PMO Manager is responsible for overseeing and optimizing project management activities across multiple streams to ensure the successful delivery of projects.
• This role involves supporting Project Managers (PMs), managing knowledge bases, ensuring the execution of Hypercare activities, and identifying and resolving risks and dependencies.
• The PMO Manager plays a key role in promoting cross-stream alignment, implementing communication and escalation plans, and providing guidance to the project management team to achieve organizational goals.
• As a part of your job, you will:
• **Knowledge Management:** Responsible for maintaining and organizing the project knowledge base, ensuring that all relevant project documentation is up to date and accessible.
• **Support PMs in KPIs:** Assist Project Managers in updating and tracking Key Performance Indicators (KPIs) to ensure projects are aligned with organizational goals and performance metrics.
• **Hypercare Activities:** Lead and manage Hypercare activities, ensuring that projects transition smoothly from development to production and all post-launch issues are addressed in a timely manner.
• **Risk & Issue Management:** Collaborate with PMs to identify, assess, and resolve project risks, issues, and dependencies, ensuring projects remain on track and within scope.
• **Promote Cross-Stream Alignment:** Foster strong communication and alignment between different project streams and teams, ensuring efficient collaboration and minimizing conflicts or misunderstandings.
• **Communication & Escalation Plans:** Design, implement, and manage comprehensive communication and escalation plans to ensure timely updates and issue resolution across all levels of the project.
• **Escalation to PMO Director:** Escalate any critical project risks, issues, or delays to the PMO Director, providing them with necessary insights and support to make informed decisions.
• **Coaching & Mentoring:** Provide guidance and mentorship to Project Managers, helping to build their skills and ensure adherence to best practices and processes.
• **Vendor Management:** Manage relationships with external vendors, ensuring they meet project requirements, timelines, and quality standards. Collaborate with vendors to address any performance issues and ensure smooth project delivery.
• What are we looking for?
• **Education:** Bachelor’s degree in a relevant field.
• PMP, PRINCE2, or similar project management certifications are highly desirable.
• **Experience:** Minimum of 5+ years of experience as a PMO, PM or technical project manager

Skills

• Strong understanding of project management methodologies (Agile, Waterfall, Hybrid).
• Quality Assurance Management is optional but highly valued.
• Technical background, team leader or Solution Architect roles are optional but highly valued.
• Excellent problem-solving and risk management abilities.
• Ability to communicate complex information effectively to stakeholders at all levels.
• Leadership and mentoring skills, with the ability to guide and develop project managers.
• Proficient in project management software and tools (e.g., MS Project, Jira, Asana, etc.).
• Strong organizational skills with attention to detail.
• Strong interpersonal skills with the ability to work in a collaborative team environment.
• Proactive and solution-oriented mindset.
• Ability to work under pressure and manage multiple priorities.
• Excellent verbal and written communication skills.
• Personal traits
• Ability to adapt to different contexts, teams, and Clients;
• Teamwork skills but also a sense of autonomy;
• Motivation for international projects and ok if travel is included;
• Willingness to collaborate with other players;
• Strong communication skills.
• At Celfocus, we are committed to cultivate a diverse and inclusive workplace.
• As an equal-opportunity employer, we welcome applicants of all backgrounds, gender identities, and abilities.
• We are dedicated to providing reasonable accommodations for candidates with specific needs.
• If you require any adjustments during the selection process, please inform our Talent Acquisition Team.
• Come join the Team!