Player Protection Analyst

Role overview

Workplace and schedule

• This is a fully remote position.
• Work five days out of seven, including every weekend as part of the normal working pattern.
• For the first 12 weeks, training takes place at the Sheffield office, Monday to Friday.
• Usual hours are 08:00–16:00 or 09:00–17:00.

Key responsibilities

• Support the Player Protection Team Leader on safer gambling, affordability and anti-money-laundering matters.
• Analyse customer activity, risk and background using data and investigative techniques.
• Identify problem-gambling indicators or potential illicit funding and escalate higher-risk cases.
• Investigate funding sources for at-risk customers across digital and retail channels.
• Recommend account-management actions and consult the Team Leader on decisions.
• Work with colleagues, digital and retail stakeholders, venues and the High Value Customer team on cross-channel case handling.
• Close information gaps and improve case outcomes.

Qualifications and skills

• Deliver consistent, professional customer service and promptly identify, assess and report potential risks.
• Bring strong analytical and investigative skills, problem-solving ability, attention to detail and commitment to accuracy.
• Be a self-starter motivated to meet targets and drive results; collaborate, learn quickly and adapt to new processes.
• Be proficient in Microsoft Office, including Excel, Word, Outlook and PowerPoint.

Compliance context

Benefits and development

• The employer describes team incentives, perks, induction, ongoing learning and career progression opportunities.