Play Facilitator

Our Play Facilitators (better known as IMAGINATORS) are responsible for fulfilling Hoppi®s vision of creating awesome experiences and memories for children.

Working within exhibit zones, Imaginators act as Hoppi®s brand ambassadors, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.

Be an ambassador for the Hoppi® brand; ensure that every visitors experience at Hoppi® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach

Provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs

Contribute to a positive, team-based, and visitor-first centric culture

Wear the mascot costume on special occasions

Manage groups of children from schools, birthday parties, or camp activities

Lead our themed birthday parties for kids and wear costumes that match the themes

Collect and communicate visitors feedback and suggestions

Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials

Have an honest and comprehensive understanding of Hoppi®s philosophy and developmental, pedagogical, and other learning objectives

Participate in training programs designed to enhance interaction with visitors in the Hoppi® manner

Lead field trips and interact with teachers and students in an age-level appropriate manner

Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)

Provide a safe environment for all visitors, specifically for the children

Assist visitors in case of an incident or an emergency situation

Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed

Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc.) during Hoppi®'s hours of operation

WHAT YOU'LL NEED TO BRING TO THE TABLE

Able to work weekends and public holidays.

Advanced course work or experience in customer service, family learning, or retail operations preferred.

Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classroom is a plus

Excellent communication skills and ability to interact positively with children, adults, and large groups.

Proficiency in English is a must.

Proficiency in other languages (Arabic, Russian, Chinese, etc.) is a plus.

Experience working in a fast-paced, high-volume environment.

Ability to work with diverse staff and visitors.

Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment

LOTS of bright & positive energy; respectful of diversity; patient and empathetic; friendly; courteous

Interest and enthusiasm for working with children and families.

Ability to work with diverse staff and visitors.

Adaptable to perform a variety of duties.

Internal growth and development opportunities

Diverse and welcoming team

Employee Discounts for Hoppi® products

Regular team socials and outings

Employee referral program