Platform Support Analyst

Key responsibilities

• Investigate, resolve, and proactively prevent platform issues, with a strong focus on continuous improvement of systems and operational processes.
• Provide day‑to‑day technical support to internal stakeholders, ensuring services and deliverables are met effectively.
• Liaise with internal teams and external partners to maintain strong working relationships and uphold quality standards.
• Regularly review, maintain, and improve operational documentation, processes, and procedures.
• Support the testing, reporting, and implementation of fixes, including running scripts and validating solutions.
• Develop and maintain scripts to automate administrative and support tasks, improving efficiency and reliability.
• Provide general operational and administrative support to the infrastructure and platform teams as required.
• Experience in a Platform support role and knowledge of the system life cycle.
• AWS Skillset (EKS, EC2, RDS etc)
• Excellent IT skills
• A team player and a desire to make a real impact in a growing business.
• A desire to learn new skills and get in front of new technology.
• Demonstrate high quality administrative and organisational skills.
• Strong work ethic and willingness to learn and develop, with a strong desire to undertake additional responsibilities.
• Excellent communication skills, with confidence to build relationships at all levels.
• Strives for service excellence, with superb attention to detail and strong commitment to quality.
• Consistently meets service levels and takes personal ownership of work, prioritising and organising workload to meet tight deadlines.
• Able to work under pressure and manage needs and demands of various stakeholders.
• Solve challenges using own initiative to explore solutions.

Desirable