Platform Engineer

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

You provide software and application expertise and analysis to support implementation of the strategy and the solution.

How you will contribute

You will provide expert consultation for a specific software or application, leading on issues and resolutions, optimizing service delivery to meet business demands and the service operations strategy. To excel in this role, you will recommend steps to optimize investments and benefits and to mitigate risks for a specific application. In addition, you will identify suppliers, evaluate them, on-board new vendors, and oversee them, work with project resources to provide design collateral and to configure software components that are aligned with security policy and governance, ensure adherence configuration standards and processes, and share your knowledge of the technology with relevant stakeholders.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Working with multiple vendors and encouraging collaboration for a specific software or application

Working on complex projects

Stakeholder management and influencing skills

Service delivery, support and excellence

Project management

Working in a global IT function with regional or global responsibilities in an environment similar to Mondelēz International

Working with IT outsourcing providers using frameworks such as the IT International Library

Working with internal and external teams and leading when necessary

What you need to know about this position: The ServiceNow Solution Architect will be responsible for the enterprise-wide technical architecture, platform capabilities, and will drive standardization and best practices across the ServiceNow ecosystem. This role serves as the technical subject matter expert, providing guidance in platform development and advising on configurations and development standards.

You oversee the lifecycle of diverse, interdependent, cross-functional, multiple projects through a set of practices and a release plan. This includes disparate scope, resource dependencies, cross-project alignment, deployment planning, release execution, and transparent reporting of release results.

What extra ingredients you will bring:

Define and drive successful solution architecture strategy and standards

Lead engagements as the Subject Matter Expert (SME) on ServiceNow Establish and manage technical governance processes for development and admin teams

Provide technical evaluation of demands for new applications and changes to existing applications

Provide technical best practices, standards, and design support for complex projects & integrations

Define solutions across the platform that align to out-of-the-box capabilities Work with internal and external stakeholders, analyzing business needs and defining technical solutions

Provide architectural controls and security requirements to ensure the correct technical solutions are leveraged in the delivery of business solutions Participate in the delivery of ServiceNow-based projects, liaising with appropriate business stakeholders and vendor partners, providing support/guidance to development teams during analysis, development, and testing processes

Create and maintain detailed view of existing architecture

Contribute to the creation of product and capability roadmaps

Identify opportunities to continuously leverage the ServiceNow platform Mondelez International Internal

Identify areas of process improvement (efficiency and effectiveness) and recommend solutions detailing pros, cons, and risks

Evaluate emerging technologies, industry, and market trends to assist in project development and/or operational support activities

Review HLDs/LLDs to ensure solutions are aligned to best practice and that cross-platform impacts/considerations are addressed

Ensure appropriate cross-platform governance between tenants

Accountable for ensuring ownership of foundation data (shared)

Education / Certifications:

Bachelor's degree preferred

7+ years of ServiceNow Platform experience with an in-depth understanding of ServiceNow architecture (including scripting, platform configuration, design, and deployment)

Experience with integrations (e.g., REST, SOAP, Integration Hub, and Store Apps) Experience with CMDB Health, Process, Governance, and integration with other ITSM modules in ServiceNow

Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects

Proficient and knowledgeable of ServiceNow's Discovery platform

Proficient and knowledgeable of ServiceNow's Common Service Model and Service Mapping techniques

Proficient and knowledgeable of ServiceNow's HRSD and App Engine

Proficient and knowledgeable of ServiceNow's IRM and Security Operations

ITIL v3/v4

ServiceNow Certified Administrator/Developer

Job specific requirements:

Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives

Drives Results – Consistently achieves results, even under tough circumstances Cultivates Innovation – Creates new and better ways for the organization to be successful

Manages Complexity – Makes sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems

Strategic Mindset – Sees ahead to future possibilities and translates them into breakthrough strategies

Technical Acumen – Demonstrates deep technical expertise and applies it to drive business outcomes

Operational Excellence & Continuous Improvement – Drives efficiency and effectiveness in processes and systems

Additional Skills (Preferred)

Strong organizational skills and the ability to multitask

Ability to set priorities and follow a timeline

Excellent communication and stakeholder management skills

Experience working in global, cross-functional team

No Relocation support available

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Regular

Software & Applications

Technology & Digital