Platform Administrator

Connect with Treasury Online Facebook @TNTreasury | Twitter @TNTreasuryDept | LinkedIn @Tennessee Department of Treasury Platform Administrator Tennessee Department of Treasury To apply, submit your resume to: [email protected] The Tennessee Department of Treasury impacts the lives of Tennesseans every day.

Treasury is responsible for many of the financial operations of state government, including managing more than $100 billion in assets through its various investment programs.

We administer the State’s Retirement Program, RetireReadyTN, which combines the state pension plan, Tennessee Consolidated Retirement System, and the State’s Deferred Compensation plan.

Treasury serves all Tennesseans by helping to educate and empower individuals to make informed financial choices, and by providing public serving programs in the areas of college savings, financial literacy, unclaimed property, criminal injuries compensation, and more.

Job Overview: The Platform Administrator performs essential administration tasks for server, storage, and network infrastructure using configuration management tools.

This role evaluates and recommends standards for cloud, on-premises, and hybrid environments, executes basic to intermediate administration tasks, and collaborates on project teams to support organizational IT objectives.

• Monitor and respond promptly to requests via the IT helpdesk system, resolving hardware, software, and application issues for users.
• Collaborate with vendor support to address technical issues with server, storage, and network equipment and software.
• Maintain, assign, and enforce security policies for all infrastructure components, including software installations and updates.
• Test hardware/software technologies and recommend updates to organizational standards.
• Identify recurring issues, perform root-cause analysis, and implement solutions to minimize downtime.
• Maintain comprehensive knowledge of server systems, storage solutions, network technologies, encryption, and security software.
• Perform basic maintenance and break-fix tasks on servers, storage devices/services, and network equipment in on-premises and cloud setups.
• Act as a point of contact between customers and internal IT teams to ensure accurate problem interpretation and resolution.
• Schedule and conduct troubleshooting and resolution for infrastructure-related issues, including remote and on-premises support.
• Provide infrastructure support during normal business hours and participate in on-call rotation as needed.
• Log problems and resolutions accurately in the IT database, maintaining up-to-date inventories for software licenses and infrastructure components.
• Deliver basic training and orientation to staff on IT systems and tools.
• Coordinate delivery or provisioning of server, storage, and network equipment as required.

Pursuant to the State of Tennessee’s Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State’s policy to provide an environment free of discrimination and harassment of an individual because of that person’s race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran’s status or any other category protected by state and/or federal civil rights laws.

Required Education: Bachelor’s degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from a college or university Experience: Two (2) to Four (4) years of experience in maintaining computer/server hardware, desktop/server operating systems, network file servers, network hardware, wireless devices, or resolving system operations issues. Certifications: None required. Preferred

• Certifications: Microsoft certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) or equivalent certifications strongly preferred.
• Exceptional oral, written, and facilitation skills to convey technical information clearly.
• Strong commitment to delivering high-quality support to end-users.
• Analytical mindset with proven troubleshooting and critical-thinking abilities.
• Quick to learn and adapt to new technologies and systems.
• Detail-oriented with excellent multitasking and time-management skills.
• Effective team player with strong negotiation and conflict-resolution abilities.
• Action-oriented with a focus on delivering results efficiently. Competencies:
• Troubleshooting
• Problem Solving
• Action Oriented
• Technical Learning
• Integrity and Trust
• Customer Focus
• Active Listening
• Service Orientation
• Written and Verbal Communication

Connect with Treasury Online Facebook @TNTreasury | Twitter @TNTreasuryDept | LinkedIn @Tennessee Department of Treasury This position is a hybrid role, working in the office 2-3 days a week.

Job location is currently the Andrew Jackson building, downtown Nashville, but is subject to change at the discretion of the Department.

The successful candidate will live in Tennessee and provide sufficient internet connection for remote work.

This position is not eligible for VISA sponsorship (of foreign nationals).

The State of Tennessee is an Equal Opportunity Employer.

View other career opportunities at Treasury.