Planning Team Leader

Role Overview

Responsibilities

• Lead, motivate and develop the Planning Team to deliver performance and customer service targets.
• Coordinate planning activities with Operations and key stakeholders.
• Monitor KPIs, conduct performance reviews and implement continuous improvement actions.
• Prepare and present departmental reports to identify trends and opportunities.
• Review customer and engineer feedback to improve customer experience.
• Coordinate ad hoc work and maximise engineer availability and utilisation.
• Own regional medium- and long-term planning models and produce workload forecasts.
• Support Service Delivery and provide cover when required.

Required Experience and Skills

• Previous experience leading or supervising a team in a planning, scheduling or operational environment is required.
• Experience in workforce planning, resource management or forecasting is required.
• Strong analytical, communication, stakeholder management and organisational skills are required.
• Experience coaching, developing and motivating team members is required.
• Good knowledge of Microsoft Office applications, particularly Excel, is required.
• A customer-focused approach and the ability to manage multiple priorities are required.

Desirable Experience

• Knowledge of electrical testing, engineering services or M&E environments is desirable.
• Experience in a service-led operational business is desirable.
• Understanding of people management policies and processes is desirable.
• A professional management or customer service qualification is desirable.

Benefits

• Benefits include holiday entitlement, pension, career development opportunities, employee discounts and wellbeing support.

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