Planner I

Description

Position Summary

Primary Duties

• Review incoming service requests and schedule field service activities based on established priorities, customer commitments, and resource availability.
• Coordinate customer communications by confirming appointments, providing schedule updates, and documenting service-related information.
• Assign and communicate work orders to field service personnel based on availability, geographic coverage, and standard service requirements.
• Maintain daily and weekly service schedules, making routine adjustments to support service delivery commitments.
• Monitor open work orders and follow up on pending activities to support timely completion of preventive maintenance, repairs, installations, and upgrades.
• Coordinate with field service personnel, Customer Support Operations, and internal stakeholders to support accurate execution of service activities.
• Identify routine scheduling conflicts, resource constraints, or service delays and escalate issues to senior planners or leadership as appropriate.
• Assist with monitoring field service workload distribution, schedule adherence, and resource utilization within assigned territories.
• Support identification of required parts, materials, and equipment needed for scheduled service activities.
• Maintain accurate scheduling records, service documentation, and data within service management systems.
• Assist with tracking and reporting key performance indicators such as on-time preventive maintenance, on-time repair arrival, and schedule compliance.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Required Education, Training and Experience

Preferred Education, Training and Experience

Knowledge, Skills, and Abilities

• Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
• Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time.
• Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently.
• Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
• Troubleshooting issues to identify and resolve problems efficiently.
• Effectively deal with ambiguity requiring adaptability, critical thinking, and proactive communication to navigate situations with limited details.
• Informing others by sharing clear, timely information to ensure alignment.
• Effective written and verbal communication skills.
• Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel.

Working Conditions and Travel