PKI Administrator and Support Engineer

Job Objective

• As a

PKI Administrator and Support Engineer

Roles & Responsibilities

• Configuration of the PKI solution in compliance with the target certificate policies, approved CPS and configuration guides.
• Maintain configuration and maintenance manuals.
• Monitor the PKI services by reviewing relevant application and security log files of the PKI solution components.
• Provide technical support to other team members (platform and network administrators) to maintain the security of the overall PKI infrastructure.
• Respond to PKI related incidents channeled through the network and platform administrators.
• Execute the operational ceremonies of the PKI under the supervision of the compliance officer and other team members.
• Participate in the change management cycle by testing new PKI components (fixes, updates) recommended by vendors.
• Responsible for the HSM technical installation supported by the PKI operator.
• Support the execution of IT operational processes (backup, restore, DR replication, …).
• Continuously support the execution of the PKI management cycle.
• Produce PKI management reports and share with the PKI operations manager.
• Support the on-boarding of consumer organizations.
• Support the execution of internal audits and WebTrust audits.
• Assist in troubleshooting and solving incidents within agreed timelines and ensure their satisfactory closure or escalating to the L3 team, if needed.
• Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment.

Work Experience Requirements

• Minimum 3 years of experience in PKI operations and administration or attended detailed PKI operations and product training.
• Proven experience as an application support engineer with a minimum of 5 years of IT experience.
• Experience with PKI standard (e.g. X509).
• Hands-on experience with leading products used for the PKI.
• Hands-on experience with HSM administration with focus on Safenet HSMs.
• Hands-on experience on OS and applications platforms on which PKI solution are deployed (e.g. Java applications servers, web servers).
• Strong experience with security management principles (identity management, segregation of duties, business continuity…).
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues in a distributed environment.
• Strong presentation and documentation skills.

Qualification, Certification & Educational Requirements

• You must have a bachelor’s degree in computer science or equivalent.
• You must be fluent in English. Knowledge of Arabic will be an added advantage.
• Strong communication and interpersonal skills are necessary, with the ability to work effectively in a team environment and customer oriented.