Pharmacy Tech I - OP

Position Summary

Position Duties

• Medication Preparation Assists in accurately preparing and labeling medications in accordance with Arizona Board of Pharmacy statutes, rules, and department policy. Verifies accuracy under the supervision of a pharmacist prior to dispensing and delivery in accordance with scope of practice and department procedure. Defers to supervising pharmacist when appropriate.
• Assists in accurately preparing and labeling medications in accordance with Arizona Board of Pharmacy statutes, rules, and department policy. Verifies accuracy under the supervision of a pharmacist prior to dispensing and delivery in accordance with scope of practice and department procedure. Defers to supervising pharmacist when appropriate.
• Utilizes Pharmacy Management Software Utilizes pharmacy information software to process prescriptions and maintain patient records, ensuring that all information is accurate and complete. Processes insurance claims, bills medications, and credits when appropriate, to ensure accurate and timely revenue capture.
• Utilizes pharmacy information software to process prescriptions and maintain patient records, ensuring that all information is accurate and complete. Processes insurance claims, bills medications, and credits when appropriate, to ensure accurate and timely revenue capture.
• Customer Service Support Actively performs as the first line for customer service support for the Pharmacy by answering telephones appropriately and provides direct service to hospital staff and external customers at the Pharmacy service counter. Operates Point of Sale system, assists with packaging and processing of medication orders for home delivery and clinic delivery in accordance with regulations and department policy, actively triages telephone calls and Vocera messages in a timely manner and defers calls and questions to a pharmacist when issue is outside of scope of practice. Exhibits Phoenix Children's Values of excellence in clinical care, service, and communication at all times. Proactively solves customer service issues independently when appropriate.
• Actively performs as the first line for customer service support for the Pharmacy by answering telephones appropriately and provides direct service to hospital staff and external customers at the Pharmacy service counter. Operates Point of Sale system, assists with packaging and processing of medication orders for home delivery and clinic delivery in accordance with regulations and department policy, actively triages telephone calls and Vocera messages in a timely manner and defers calls and questions to a pharmacist when issue is outside of scope of practice. Exhibits Phoenix Children's Values of excellence in clinical care, service, and communication at all times. Proactively solves customer service issues independently when appropriate.
• Inventory Management Supports maintenance of established inventory levels of medications and supplies. Assists with receipt and stocking of medications and supplies from designated vendors and Phoenix Children's Supply Chain. Rotates pharmacy inventory to ensure oldest stock is utilized first and all expired supplies and medications are removed prior to stated expiration date.
• Supports maintenance of established inventory levels of medications and supplies. Assists with receipt and stocking of medications and supplies from designated vendors and Phoenix Children's Supply Chain. Rotates pharmacy inventory to ensure oldest stock is utilized first and all expired supplies and medications are removed prior to stated expiration date.
• Quality Assurance Completes and documents various quality assurance measures and checklists including, but not limited to; cleaning logs, equipment maintenance, inventory management logs and any other record keeping tool as required. Follows all department and hospital environment of care and waste control for pharmaceutical and non-pharmaceutical waste in accordance with established standards, procedures, and regulatory requirements.
• Completes and documents various quality assurance measures and checklists including, but not limited to; cleaning logs, equipment maintenance, inventory management logs and any other record keeping tool as required. Follows all department and hospital environment of care and waste control for pharmaceutical and non-pharmaceutical waste in accordance with established standards, procedures, and regulatory requirements.
• Department Requirements Participates in a variety of department process improvement initiatives, in-service programs, and meetings to maintain ongoing awareness of best practices, methods, and techniques. Utilizes departmental training to serve as a trainer for new staff as requested. May be asked to complete department relevant continuing education.
• Participates in a variety of department process improvement initiatives, in-service programs, and meetings to maintain ongoing awareness of best practices, methods, and techniques. Utilizes departmental training to serve as a trainer for new staff as requested. May be asked to complete department relevant continuing education.
• Performs miscellaneous job related duties as requested.

Mission

Education

Experience

Special Skills

• 1.
• Demonstrated ability to develop collaborative and effective working relationships with all members of the pharmacy and patient care team and ability to work independently and as part of a team to meet assigned goals. Required
• 2.
• Demonstrated excellent oral and written communication skills. Required
• 3.
• Demonstrated excellence in provision of customer service. Required
• 4.
• Experience with pharmacy information software and POS systems. Preferred
• 5.
• Bilingual in English/Spanish - Preferred but NOT required. Preferred

Additional Requirements

• 1.
• Licensed Pharmacy Technician in the State of Arizona. Required
• 2.
• Nationally Certified by PTCB or NHA (National Healthcareer Association). Required

Physical Requirements & Occupational Exposure/Risk Potential

• 1. Physical Requirement - Climbing - Occasionally 2. Physical Requirement - Feeling (sensing textures and temperatures) - Constantly 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly 4. Physical Requirement - Hearing - Constantly 5. Physical Requirement - Pushing/pulling - Constantly 6. Physical Requirement - Reaching - Constantly 7. Physical Requirement - Sitting - Frequently 8. Physical Requirement - Standing - Frequently 9. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently 10. Physical Requirement - Talking - Constantly 11. Physical Requirement - Tasting/smelling - Frequently 12. Physical Requirement - Walking - Constantly 13. Physical Requirement - Near Vision - Constantly 14. Physical Requirement - Far Vision - Constantly 15. Physical Requirement - Color Discrimination - Constantly 16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly 17. Physical Requirement - Lift up to 35 pounds without assistance - Frequently 18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally 19. Occupational Exposure/Risk Potential - Inside office environment - Applicable 20. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable 21. Occupational Exposure/Risk Potential - Extreme temperatures - Applicable 22. Occupational Exposure/Risk Potential - Confined areas - Applicable 23. Occupational Exposure/Risk Potential - High places - Applicable 24. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable 25. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable 26. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable 27. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable 28. Occupational Exposure/Risk Potential - Radiation exposure - Applicable 29. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24.

25.

26.

27.

28.

29.