Pharmacy Operations Manager

Role Overview

Operations

• Assists pharmacist in delivery of patient care including patient registration, prescription data entry, preparation of medications, counting, and verifying where allowed by law.
• Completes patient and physician calls under pharmacist supervision where allowed by law.
• Assists with healthcare service offerings including administering vaccines and health screenings where allowed by law.
• Delegates, directs, and assigns non-clinical work in the pharmacy and holds others accountable for efficient workflow.
• Prepares and files reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
• Manages core pharmacy workflow, coordinates daily schedule of activities, and recommends allocation of pharmacy hours.
• Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
• Ensures compliance and execution of business administrative activities and pharmacy inventory management tasks, including annual inventory preparation.
• Drives new technology and process rollouts, champions change, and assures proper operation and maintenance of pharmacy department equipment.
• Maintains knowledge of Company asset protection techniques and supports diversion monitoring.
• Ensures accurate processing of insurance claims, follows up with insurance companies and medical providers, and participates in third-party audits.
• Manages Community Outreach Portal and coordinates assignment of pharmacists to off-site immunization clinics and community events.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer complaints, responds to customer requests in a timely manner, and answers non-clinical questions.
• Develops strong relationships with customers by anticipating needs and proactively offering services.
• Enhances customer experience by increasing focus on healthcare services.

People & Performance Management

• Leads performance management of technicians including making decisions and recommendations regarding discipline and termination.
• Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws.
• Holds technicians accountable for attendance and timeliness.
• Accountable for technician hiring, on-boarding, training, and scheduling.
• Identifies gaps in pharmacy operations knowledge among team members and supports their training.
• Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations, and certifications are active and compliant.
• Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and law.

Basic Qualifications

• High School Diploma, GED, or equivalent.
• PTCB certification (except in Puerto Rico).
• Has one year of work experience as a pharmacy technician in a retail or hospital setting.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications

• Previous people management/leadership experience.
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

Compensation

• The current salary range for this position is $22.50 per hour - $31.00 per hour.
• The actual hourly salary within this range depends on geography, skills and abilities, education, experience, and other relevant factors.
• Salary Range: Hourly.

Benefits

• Health, dental and vision.
• Prescription coverage.
• Retirement Savings Plan (401(k)).
• Employee discount.
• Work & life resources.
• Career development programs.
• With a 30-hour work week.

Training & Development

Communication