Pharmacy Operations Manager

Overview

Responsibilities

• Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions.
• Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
• Responsible for the selection, scheduling, and development of pharmacy technician personnel.
• Leads training, coaching, and performance management of pharmacy technicians.
• Makes decisions regarding performance management including discipline and termination.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience.
• Develops strong relationships with customers by anticipating customer needs and proactively offering services.
• Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).
• Manages core pharmacy workflow and drives excellence in pharmacy operations.
• Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
• Leads performance management of technicians including making decisions and recommendations regarding discipline and termination.

Basic Qualifications

• High School Diploma, GED, or equivalent.
• PTCB certification (except in Puerto Rico).
• Has one year of work experience as a pharmacy technician in a retail or hospital setting.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications

• Previous people management/leadership experience.
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

Compensation

• The current salary range for this position is $22.50 per hour - $31.00 per hour.
• The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.
• This role will remain open until filled.

Benefits

• Health, dental and vision.
• Prescription coverage.
• Retirement Savings Plan (401(k)).
• Employee discount.
• Work & life resources.
• Career development programs.
• With a 30-hour work week.