Pharmacy Operations Lead Representative - Returns - Express Scripts

Required Qualifications

• Current and active Arizona Pharmacy Technician License
• Current PTCB certification
• Pharmacy, healthcare, customer service, operations, or administrative experience
• Microsoft Office and data-entry experience
• Required Key Skills
• Strong attention to detail and problem-solving
• Excellent communication skills
• Strong organization and time management
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently and collaboratively
• Ability to provide clear process guidance to others
• Physical Requirements
• Ability to lift and move up to 25 pounds.
• Frequent movement throughout the work area.
• Ability to stoop, kneel, crouch, bend, and twist..
• Ability to perform computer and data-entry work for extended periods

What we Offer:

• Health coverage effective day 1 (including medical, dental, vision).
• 401(k) plan with company match.
• Holiday Pay and Paid Time Off.
• Education/Certification Program (Grow to Thrive).
• Career Growth and Advancement opportunities.
• Please note: This position is fully on‐site and does not permit remote work. Any references to home‐based internet requirements do not apply to this role.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Responsibilities

• Working closely with the Returns Supervisor, you will:
• Help coordinate daily workflow, workload, and operational priorities.
• Provide day-to-day process guidance and support to Returns Room employees.
• Support onboarding, training, and cross-training.
• Identify and communicate workflow, production, and quality concerns.
• Research and process returned medications and prescription packages.
• Communicate with patients and accurately document return-related activity.
• Use multiple systems to research and resolve operational and patient issues.
• Reinforce SOPs, quality standards, safety requirements, HIPAA requirements, and company policies.
• Maintain proficiency across Returns Room functions and provide hands-on operational support.
• Contribute to continuous improvement and department initiatives.