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Personal Injury Case Manager (Pre-Litigation)

Parnall Law Firm
Albuquerque, USA
Full-time
Manager · 2+ years experience
Onsite
Discovered 2 weeks ago
Communication

Full Job Posting

Location

  • This position is based in Albuquerque, NM and is a 100% on-site role.
  • Hours: Monday–Thursday 8:00 AM–5:00 PM, Friday 8:00 AM–4:00 PM
  • Parnall Law Firm is an Equal Opportunity Employer.
  • #ssaugust

Qualifications

  • Minimum 2 years of Plaintiff's personal injury case management experience (PI adjacent/legal assistant and medical field/behavioral health experience will not be considered)
  • Strong understanding of state, local, and federal court rules
  • Strong empathy for injured clients
  • Exceptional communication skills, verbal and written
  • Confidence and motivation to exceed expectations
  • Professional attire and demeanor
  • Desire to learn, develop, and motivate team members
  • Excellent organizational and time-management skills
  • Ability to work during Mountain Time business hours (Monday–Thursday 8:00 AM–5:00 PM, Friday 8:00 AM–4:00 PM)
  • Ability to pass a background check
  • What You'll Do
  • As a Pre-Litigation Case Manager at Parnall Law, you are a vital connection between our clients and our legal team — ensuring every case receives the attention, organization, and advocacy it deserves from intake through resolution.
  • MISSION STATEMENT
  • To work together with attorneys as a team to provide clients with intelligent, compassionate, and determined advocacy, with the goal of maximizing compensation for the harms caused by the wrongful actions of others.
  • To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.
  • To make sure that, at the end of every case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to their harm.
  • To work and motivate team members according to the values of Parnall Law Firm.
  • RESULTS / OUTCOMES (What you must get done.)
  • Attend firm-wide huddle every Monday at 8:00 AM
  • Attend daily team mini huddles Tuesday through Friday at 8:00 AM
  • Attend biweekly meetings with Team Lead fully prepared with supporting metrics data
  • Contact new clients within 24 hours of being retained to complete intake questionnaire
  • Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time
  • Ensure outstanding tasks do not exceed 50 at any given time
  • Complete case analysis within 3 weeks of receiving insurance confirmations
  • Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals
  • Submit demand letters within 2 days of approved client authority
  • Keep status comments updated for all weekly OOS meetings per the OOS preparation guideline
  • DUTIES / RESPONSIBILITIES
  • Maintain thorough familiarity with each case in your caseload
  • Post all case information and dates in SmartAdvocate
  • Assist with property damage claims when necessary
  • Communicate with adjusters on case matters
  • Ensure health insurance subrogation claims are opened timely (or obtain authority not to open them)
  • Ensure Medicare subrogation claims are opened timely on the portal
  • Review and update evaluation forms and demand packages before attorney meetings with clients
  • Draft correspondence for attorneys and save/name all documents in SmartAdvocate per Naming Protocol
  • Calendar all case information pursuant to the calendaring protocol
  • Answer incoming calls via the Final Call Group and perform backup intake calls per intake protocol
  • Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings
  • Keep clients updated with copies of file documents
  • Post all costs, including expected costs not yet invoiced (investigators, consultants, etc.)
  • Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape
  • Follow and maintain all firm policies and procedures
  • Location
  • This position is based in Albuquerque, NM and is a 100% on-site role.
  • Hours: Monday–Thursday 8:00 AM–5:00 PM, Friday 8:00 AM–4:00 PM
  • Parnall Law Firm is an Equal Opportunity Employer.
  • #ssaugust

Preferred Qualifications

  • Collaborate with all staff assigned to your cases to move each case toward a desired conclusion

Responsibilities

  • As a Pre-Litigation Case Manager at Parnall Law, you are a vital connection between our clients and our legal team — ensuring every case receives the attention, organization, and advocacy it deserves from intake through resolution.
  • MISSION STATEMENT
  • To work together with attorneys as a team to provide clients with intelligent, compassionate, and determined advocacy, with the goal of maximizing compensation for the harms caused by the wrongful actions of others.
  • To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.
  • To make sure that, at the end of every case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to their harm.
  • To work and motivate team members according to the values of Parnall Law Firm.
  • RESULTS / OUTCOMES (What you must get done.)
  • Attend firm-wide huddle every Monday at 8:00 AM
  • Attend daily team mini huddles Tuesday through Friday at 8:00 AM
  • Attend biweekly meetings with Team Lead fully prepared with supporting metrics data
  • Contact new clients within 24 hours of being retained to complete intake questionnaire
  • Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time
  • Ensure outstanding tasks do not exceed 50 at any given time
  • Complete case analysis within 3 weeks of receiving insurance confirmations
  • Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals
  • Submit demand letters within 2 days of approved client authority
  • Keep status comments updated for all weekly OOS meetings per the OOS preparation guideline
  • Maintain thorough familiarity with each case in your caseload
  • Post all case information and dates in SmartAdvocate
  • Assist with property damage claims when necessary
  • Communicate with adjusters on case matters
  • Ensure health insurance subrogation claims are opened timely (or obtain authority not to open them)
  • Ensure Medicare subrogation claims are opened timely on the portal
  • Review and update evaluation forms and demand packages before attorney meetings with clients
  • Draft correspondence for attorneys and save/name all documents in SmartAdvocate per Naming Protocol
  • Calendar all case information pursuant to the calendaring protocol
  • Answer incoming calls via the Final Call Group and perform backup intake calls per intake protocol
  • Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings
  • Collaborate with all staff assigned to your cases to move each case toward a desired conclusion
  • Keep clients updated with copies of file documents
  • Post all costs, including expected costs not yet invoiced (investigators, consultants, etc.)
  • Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape
  • Follow and maintain all firm policies and procedures
  • This position is based in Albuquerque, NM and is a 100% on-site role.
  • Hours: Monday–Thursday 8:00 AM–5:00 PM, Friday 8:00 AM–4:00 PM
  • Parnall Law Firm is an Equal Opportunity Employer.
  • #ssaugust

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