Personal Holiday Planner Agent (CCL)

This position involves selling cruise vacation packages through outbound and inbound calls, developing client relationships, generating leads, and achieving sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-ups, and converting leads into reservations. A customer-centered approach is important for building long-term relationships, repeat business and referrals. The role requires working independently to consistently meet and surpass monthly sales targets.

Promote and sell Carnival Cruise Line cruises for Australia, by initiating contact with guests and acting on leads and/or prospects by phone both inbound and outbound calls. Required to meet or exceed assigned sales goals.

Present cruise products and make travel recommendations.

Establish and maintain customer relationships by delivering excellent customer service such as making changes, upgrades and additions to current bookings.

Continue the relationship building of past and current guests. Actively solicit new business.

Maintain customer database of new and existing accounts to close sales.

Attend and participate in mandatory training and meetings as required with their coach and management team on a regular and Ad-hoc basis.

Shift TRAINING (4 weeks) (EST) 7:00 PM – 4:00 AM on the 1st day ONLY and forward (EST) 01:00 PM - 10:00 PM, Monday through Friday for the duration of the training After 4-week training (reg. shift) ( EST ) 07:00 PM - 04:00 AM Sunday through Thursday / ( AU GMT+10 ) 09:00 AM to 06:00 PM Monday through Friday

TRAINING (4 weeks) (EST) 7:00 PM – 4:00 AM on the 1st day ONLY and forward (EST) 01:00 PM - 10:00 PM, Monday through Friday for the duration of the training

(EST) 7:00 PM – 4:00 AM on the 1st day ONLY and forward

(EST) 01:00 PM - 10:00 PM, Monday through Friday for the duration of the training

After 4-week training (reg. shift) ( EST ) 07:00 PM - 04:00 AM Sunday through Thursday / ( AU GMT+10 ) 09:00 AM to 06:00 PM Monday through Friday

( EST ) 07:00 PM - 04:00 AM Sunday through Thursday /

( AU GMT+10 ) 09:00 AM to 06:00 PM Monday through Friday

Salary The starting hourly pay rate for this role is $15/hour.

The starting hourly pay rate for this role is $15/hour.

Currently considering residents from ONLY Florida, Georgia, North Carolina and Texas.

Please upload an updated resume (PDF Version) to be considered for this role.

FOR INTERNAL CANDIDATES : Candidate cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.

Carnival provides comprehensive and innovative benefits to meet your needs, including:

Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage

Cost-effective medical, dental and vision plans

Employee Assistance Program and other mental health resources

Additional programs include company paid term life insurance and disability coverage

Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan

401(k) plan that includes a company match

Employee Stock Purchase plan

Paid Time Off Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion. Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. All employees gain additional vacation time with further tenure. Sick Time – All full-time employees receive 80 hours of sick time each year.

Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.

Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. All employees gain additional vacation time with further tenure.

Sick Time – All full-time employees receive 80 hours of sick time each year.

Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement

Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

Personal and professional learning and development resources including tuition reimbursement

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

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About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

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