Personal Banking Associate Trainee

Role overview

Key responsibilities

• Help customers with advice needs, service transactions, digital education, and banking problem resolution.
• Understand customer needs and direct customers to appropriate staff for solutions, using judgment with confidential information.
• Educate customers about mobile, ATM, and online banking.
• Support frontline staff with cash and non-cash transactions, resolve critical issues, and report non-standard matters.
• Recommend improvements to branch practices and processes and complete business procedures accurately and on time.
• Ensure documentation reflects business intentions and complies with regulations and the bank's code of conduct.
• Support team effectiveness, personal development, and knowledge sharing.

Requirements

• High school diploma and/or at least 1 year of relevant experience.
• IFC or equivalent certification required within 90 days of start date.
• Proficiency with MS Office, branch software, and the internet.
• Knowledge of banking solutions and processes; strong organization, planning, and time management.
• Initiative, diligence, influencing ability, communication skills, and ability to handle changing priorities.
• Mobility within the assigned district is required and may involve transfer and relocation within the assigned region.

Preferred qualification

• A post-secondary or undergraduate degree in a related field is preferred.

Work location and mobility

• The posting lists Whitby, Ontario, as the work location and describes the role as a branch office opportunity.
• After training, placement may require transfer and geographic relocation to another TD location within the assigned region.

Employment details

• Full-time role; listed hours are 37.5 per week.

Pay

• The stated pay range is CAD $45,700–$61,000; no pay cadence is specified.