Personal Banking Associate
Role Overview
The Personal Banking Associate works in a TD Canada Trust branch, helping existing and prospective customers with banking needs and guiding them to appropriate staff or partners.
The role supports customer relationships, banking transactions, product and service information, and a positive customer experience.
Key Skills for This Role
Full Job Posting
Role overview
The Personal Banking Associate works in a TD Canada Trust branch, helping existing and prospective customers with banking needs and guiding them to appropriate staff or partners.
The role supports customer relationships, banking transactions, product and service information, and a positive customer experience.
Work location
- The stated work location is Brampton, Ontario, Canada; the role is described as branch-based.
Pay details
- The stated pay range is CAD $45,700 to $61,000; no compensation cadence is specified.
Responsibilities
- Provide day-to-day banking advice, service transactions, digital education, and customer problem resolution.
- Understand customer needs, guide customers to the right contact, and use good judgment with confidential matters.
- Educate customers about mobile, ATM, and online banking.
- Support cash and non-cash transactions, resolve critical issues, and escalate non-standard matters.
- Recommend branch-process improvements and complete procedures accurately and on time.
- Maintain accurate regulatory documentation and support team effectiveness and knowledge sharing.
Qualifications
- High school diploma and/or at least one year of relevant experience.
- IFC or equivalent credential required within 90 days of starting.
- A related post-secondary or undergraduate degree is preferred.
- Proficiency with MS Office, branch software, and the internet; knowledge of banking solutions and processes.
- Strong organizational, planning, time-management, customer-experience, and communication skills.
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