Personal Banker (UAE National role) - Dubai

Overview

In This Role, You Will

• To support the Premier, Advance and other department and assist the Relationship Managers to provide the customers a complete and wholesome experience of HSBC. Meet and Greet customers and assist them with their queries and requests for statements, letters etc. Monitor waiting time for customers in the Queue and remain alert to the surroundings.
• Ensure that customers are served promptly, professionally and fairly as per Group Standards
• Ensure that superior customer service is provided at the counter as well as through telephone
• Customer privacy and confidentiality of customer information to be maintained at all times.
• Accept ownership of a task/complaint and see it through for a satisfactory solution.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• To be successful in the role, you should meet the following requirements:
• Proven ability in customer service and building customer relationships
• Ability to identify customer needs and influence customers to take appropriate action to meet their needs
• A broad knowledge of financial planning and defining customer needs
• An understanding of the needs of the mass affluent customer segment in general
• A full understanding of referral processes
• Excellent customer service skills
• Strong verbal and written communication skills
• Customer driven with a strong focus on quality of service
• Proven ability in making lending decisions in accordance with bank policy and guidelines
• A clear understanding of how value is created within the Premium segment, both for customers and the bank
• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE
• You’ll achieve more at HSBC.
• HSBC is committed to building a culture where all employees are valued, respected and opinions count.
• We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
• We believe diversity brings benefits for our customers, our business and our people.
• Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way.
• Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
• Issued by The Hong Kong and Shanghai Banking Corporation Limited.