Performance Officer.Regional Support Branch Management - HQ
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Key skills for this role
About the Role
The Performance Officer supports the Regional Support Branches & Regulatory Affairs unit by monitoring performance data, analysing operational results, and coordinating reporting activities to ensure accurate visibility of branch performance.
Key Skills for This Role
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Job Description
- The Performance Officer supports the Regional Support Branches & Regulatory Affairs unit by monitoring performance data, analysing operational results, and coordinating reporting activities to ensure accurate visibility of branch performance.
- The role tracks KPIs, validates submissions, and prepares performance dashboards to highlight trends, gaps, and improvement needs.
- By enabling data-driven insights and supporting performance improvement initiatives, the role contributes to enhanced operational efficiency and stronger regulatory compliance across all regions.JOB ACCOUNTABILITIES
- Track performance metrics for regional support branches to provide accurate visibility on operational and regulatory compliance levels.
- Compile monthly and quarterly performance reports to highlight trends, gaps, and improvement opportunities for informed decision-making.
- Coordinate data collection from stakeholders to ensure timely and consistent submission of performance inputs.
- Analyze performance variances across regions to identify root causes and recommend corrective actions.
- Support the implementation of performance improvement initiatives to enhance branch efficiency and regulatory alignment.
- Validate the accuracy of submitted performance data to maintain integrity and reliability of reported results.
- Prepare dashboards and visual summaries to enable management teams to monitor KPIs effectively.
- Assist in developing performance standards and targets to promote consistent operational excellence across branches.
- HRDF support –
- registration ,follow-up, maintain all the process
Skills Description
- Bachelor’s degree in business administration or a related field. Strong knowledge within a retail or multi-branch environment is required.
- Minimum 1–3 years of experience in performance reporting, data analysis, or business support roles. Experience in retail operations or multi-branch environments with exposure to KPI tracking and dashboard
• Data Analysis & Reporting
- Attention to Detail & Accuracy
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