Performance Manager – Administration & Visual - Kay Jewelers - Atlanta, Georgia Area
Key Skills for This Role
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Performance Manager – Administration & Visual - Located in the Atlanta, Georgia Area
Reports To: Regional Area Operations Manager
Reporting to this Position: No direct reports, dotted line responsibility for approximately 30 store managers
Position Overview:
📍 Atlanta, Georgia–based; relocation is required
📍 Temporary developmental assignment, not to exceed 24 months 📍 Full operational responsibility for an assigned group of 6–8 stores 📍 Broader recruiting and training influence across a 30-store, three-state area
The Atlanta Area includes 23 stores throughout Central Atlanta, with an expanded footprint across:
📍 Dalton and Fort Oglethorpe, Georgia 📍 Chattanooga, Tennessee 📍 Decatur, Florence, and Huntsville, Alabama
Essential Duties and Responsibilities include the following: (Other duties may be assigned.)
Communicate administrative and visual display expectations to all team members, making certain they understand the impact of their performance on company success and the customer experience.
Visit stores in the regional area operations manager assigned area to identify successes and areas of opportunity. Partner with regional area operations manager and store managers to address and correct the root cause of any operational issues and celebrate success.
Provide recommendations to the Performance Manager – Recruiting/Training to develop training for store managers and team members in service standards, policies and procedures, and other administrative needs, creating operational efficiencies.
Monitor and respond to Net Promoter System performance and feedback and Customer Care concerns within the regional area operations manager assigned area, promoting positive experiences that exceed customer expectations.
Provide behavior-based feedback to the regional area operations manager for performance reviews and recommendations for merit increases.
Evaluate and provide feedback on team member productivity, overall performance, and efficiency to recommend promotions or other changes in status.
Review and validate store audit expectations are being adhered to, with an increased emphasis on the repair process and diamond plotting.
Review and analyze daily sales receipts for mark-down irregularities; recommend corrective action to regional area operations manager.
Perform administrative and operational responsibilities as designated by the regional area operations manager.
Oversee the implementation and administration of merchandise, including launch execution, visual display, and in-store signage.
Utilize the Visual Selling System to direct stores in proper visual display techniques, including component placement, set-up, merchandise prioritization that supports the banner merchandising and marketing initiatives and allocation of showcase space.
Responsible for leading all visual merchandising activities for any new store openings, remodels or repositions within the assigned area.
Maintain complete knowledge of all visual merchandising processes and use of components, effectively trains all team members on visual merchandise techniques and expectations.
Supervisory Responsibilities:
This position carries out supervisory responsibilities in accordance with Signet guidelines, policies and procedures and applicable laws. Supervisory responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing concerns, resolving conflict, merchandise launch execution and visual display implementation.
In partnership with the regional area operations manager this role assists in the supervision of store managers and team members within the assigned area
Collaborates with the regional area operations manager on recruiting, hiring, scheduling, performance appraisals, corrective actions, and updates related to all pertinent information about team members.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to write routine reports and correspondence.
- Ability to communicate effectively in one-on-one conversations or before small groups of customers or team members.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret and provide a variety of instructions furnished in written, oral, diagram, or schedule form.
- Knowledge of operating POS terminals and scanners, and of using basic computer software and hardware, with the ability to learn specific Company POS systems and store technology.
- Certificates, Licenses, Registrations:
- Must have a valid driver’s license and proof of insurability.
- Minimum of six years of retail sales experience, preferably with a jeweler or specialty retailer or, minimum of three years of retail sales experience plus a minimum of three years of retail management experience, preferably with a jewelry or specialty retailer
- The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between display cases; to handle and feel merchandise; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of merchandise.
- Travel by car is regularly required, you must have reliable transportation. Air travel and overnight travel may be required.
- The work environment characteristics described here are representative of those a team member while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Workweek hours will vary and will regularly includes some weekend, evening, holiday and extended hours.
- Retail store/mall environment.
- The noise level in the work environment is usually moderate
- Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.
- Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry.
- Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select “Job” and “Professional Profile”. Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select “Personal” and click “Edit.”
Education and/or Experience:
- Minimum of two years of college with business or retail management concentration preferred, or equivalent work experience
- Physical Demands:
- Work Environment:
Preferred Qualifications
- Minimum of two years of college with business or retail management concentration preferred, or equivalent work experience
About Kay Jewelers
The world's largest retailer of diamond jewelry.
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