Performance Manager

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Performance & KPI Oversight

• Lead monitoring and analysis of operational performance across metro services
• Ensure each O&M Contractor meets contractual performance requirements
• Track and analyse deviations from targeted performance metrics
• Measure, evaluate, and audit contractor performance against defined KPIs
• Identify trends, risks, and opportunities for operational improvement

Corrective Action Management

• Ensure O&M Contractors propose and implement effective corrective measures
• Evaluate effectiveness of corrective actions and adjust strategies as required
• Review and oversee RAMS (Reliability, Availability, Maintainability, Safety) analysis
• Ensure continuous improvement in contractor performance and service delivery

Data & Digital Systems

• Review and analyze operational data for accuracy and insights
• Ensure integrity, reliability, and accuracy of performance data
• Develop and maintain dashboards and reports for senior management
• Ensure cyber integrity and security of digital performance systems

Stakeholder Engagement

• Liaise with internal teams and O&M Contractors to align performance goals
• Support performance reviews, workshops, and meetings with stakeholders
• Provide insights and recommendations to the Employer and senior leadership
• Facilitate communication between technical, operational, and management teams
• About you

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• Bachelor's degree in Information Technology, Operations Management, or related field (Master's preferred)
• Minimum 10 years of experience in performance management, preferably in rail/metro sector
• Proven experience in operations planning, especially for driverless metro systems
• Strong analytical, problem-solving, and decision-making skills
• Experience in KPI management, performance frameworks, and reporting systems
• Good understanding of RAMS and operational performance metrics
• Excellent communication and stakeholder management skills
• Ability to interpret complex data and recommend actionable insights
• Proficiency in data analysis tools, dashboards, and reporting systems
• Rewards & benefits

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• Explore the rewards and benefits that help you thrive – at every stage of your life and your career.
• This includes:
• Tax-free salary.
• Life insurance coverage.
• Medical insurance.
• Annual leave balance.
• Company gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Transportation & housing allowances.
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
• Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

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