Performance Lead, AI Agent, YouTube

Role overview

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• Five years of experience in a technical project management or customer-facing role.

Preferred qualifications

• Master’s degree in business, statistics, mathematics, economics, engineering, applied science, or a related field.
• Five years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• Experience with data analysis and modeling for AI/ML products, including forecasting and predictive modeling.
• Experience developing KPIs and measurement frameworks for LLMs or other generative AI products.
• Familiarity with experimental design, including A/B testing, for conversational AI or user-facing ML products.
• Excellent communication and presentation skills for translating complex data into actionable insights.

Responsibilities

• Provide thought leadership in strategic planning, objective setting, KPI development, and overall performance for the AI Agent business domain.
• Advise stakeholders and provide strategic recommendations to optimize YouTube’s creator support experience.
• Develop analytical reporting solutions and forecasting models for AI containment rates, user satisfaction, and human support queue impact.
• Drive improvements to AI-led user journeys and conversational design.
• Set business requirements for LLM-based metrics and data tables and ensure validation against business needs.
• Partner with business leaders, AI PSMs, Global Vendor Operations, and BizTech on AI capability launches and pilots.