Performance and Insight Manager
Role Overview
Lead One Manchester's Insight, Intelligence and Performance Business Partnering team.
Oversee reporting frameworks, dashboards and deep-dive analysis to turn data into action and improve services.
Advise senior leaders by combining performance information, operational intelligence and customer insight.
Key Skills for This Role
Full Job Posting
About the role
Lead One Manchester's Insight, Intelligence and Performance Business Partnering team.
Oversee reporting frameworks, dashboards and deep-dive analysis to turn data into action and improve services.
Advise senior leaders by combining performance information, operational intelligence and customer insight.
Key responsibilities
- Set team priorities, allocate resources and develop capability; oversee performance, capacity and delivery.
- Deliver performance reporting, business intelligence, customer insight and analytical services.
- Interpret data, trends, risks and customer feedback to support strategic decisions.
- Advise senior leaders, constructively challenge thinking and recommend evidence-based actions.
- Oversee dashboards, reports, KPIs and insight products, ensuring quality and continuous improvement.
- Lead benchmarking, regulatory reporting and assurance, including TSMs and SDR submissions.
- Promote data governance, reporting standards and quality assurance.
- Lead deep-dive analysis, identify root causes and translate findings into measurable service improvements.
- Manage workforce planning, team development and succession planning.
- Support the Assistant Director with budgets, priorities and resources across the IIP function.
What we're looking for
- Significant experience leading performance, insight, business intelligence or analytical functions.
- Strong analytical, reporting and business intelligence expertise, including Power BI dashboard and reporting development.
- Experience influencing senior stakeholders and supporting strategic decisions.
- Strong understanding of performance management, KPI development, target setting, trend analysis, benchmarking and exception reporting.
- Experience leading and quality-assuring deep-dive analysis, customer insight and business intelligence for measurable improvement.
- Excellent communication, presentation and relationship-building skills.
- Relevant degree, professional qualification or equivalent experience.
Desirable experience
- Social housing, local government or regulated-environment experience is desirable.
- Knowledge of TSMs and housing regulatory reporting is desirable.
- Customer insight and satisfaction research experience is desirable.
- Working knowledge of SQL, DAX and data modelling is desirable.
- Forecasting, predictive analytics, AI and data strategy experience is desirable.
Contract and salary
- Permanent, full-time role with 35 working hours per week.
- Salary is £66,152 per annum.
Location
- Manchester; the role is described as agile.
About One Manchester
One Manchester owns and manages more than 12,000 homes across central, south and east Manchester.
The organisation provides services, support and opportunities for people and communities and is pursuing its Corporate Plan ambitions.
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