People Ops & Culture Specialist

Overview

KSA Operations & Compliance

• Fully own and manage Saudi government portals (e.g., GOSI, Qiwa, Mudad, Muqeem), ensuring accuracy, compliance, and timely submissions.
• Monitor regulatory updates of Saudi labor law, assessing impact and ensuring company compliance.
• Manage KSA employment documentation and regulatory requirements in coordination with GRO/PRO services.

Onboarding & Offboarding

• Own onboarding for KSA employees, ensuring a smooth and compliant start, including documentation, system access, and coordination with managers.
• Manage offboarding processes, ensuring compliant closures including documentation, asset retrieval, and access disablement.
• Support Managers in ensuring smooth employee transitions.

Employee Relations & Support

• Act as the first point of contact for employee queries and concerns, ensuring timely and professional resolution.
• Support conflict resolution and employee relations matters in coordination with the People Team.
• Ensure adherence to company policies and local labor regulations.
• Escalate risks appropriately and maintain discretion in sensitive cases.

HR Systems & Data Management

• Own HRIS data accuracy for KSA employees, ensuring real-time updates and proper documentation.
• Maintain accurate employee lifecycle records including leaves, benefits, personal documents, and status changes.

Insurance & Benefits Management

• Manage employee medical insurance enrollment, renewals, upgrades, and claims support.
• Ensure compliance with local insurance requirements and policy standards.

Asset & Operations Management

• Maintain accurate tracking of company assets (laptops, SIM cards, equipment) and assigned ownership.
• Coordinate issuance, retrieval, and inventory reporting.

Culture & Office Engagement

• Champion AstroLabs culture and values by acting as a cultural ambassador within the KSA office, identifying behaviors or trends that may compromise our values, and proactively addressing them in coordination with the People Team.
• Design and coordinate local engagement initiatives including birthday celebrations, work-anniversary celebration, recognition moments, team-building activities and events.
• Support employee experience initiatives that strengthen engagement and retention.