People Operations Manager

Role overview

Responsibilities

• Lead, motivate and develop the People Operations team and deliver a professional, commercially focused service.
• Coach team members, manage performance and workload, and support succession planning.
• Advise managers on disciplinary, grievance, capability, absence management and dismissal matters.
• Handle escalated, sensitive employee relations issues and support consistent, fair and legally compliant outcomes.
• Oversee onboarding, probation, contract administration and employee records across the employee lifecycle.
• Lead HR systems use and development, including Dayforce, ensuring data accuracy and useful reporting.
• Improve people processes, service delivery and employee experience.
• Develop and implement policies and procedures aligned with employment legislation, GDPR and organisational requirements.
• Support audits, governance, reporting and robust people controls.
• Collaborate on people initiatives, organisational change and people strategies.
• Analyse employee relations, absence, engagement and turnover trends and recommend interventions.
• Champion wellbeing, engagement and inclusion and advise managers on a positive employee experience.

Role capabilities

• People leadership, coaching and team development capabilities.
• Expertise in complex employee relations matters and manager guidance.
• Ability to manage sensitive and high-risk cases and support lawful, fair outcomes.
• Knowledge of employment legislation and GDPR.
• Experience or capability in HR systems, including Dayforce, data accuracy and people reporting.
• Ability to analyse workforce trends and recommend appropriate interventions.

About Phoenix