People Operations Manager
Key Skills for This Role
Full Job Posting
Responsibilities
- Instructs the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient team members.
- Conducts initial interviews for all positions.
- Analyzes recruitment sources and meets with external agencies to ensure Affirmative Action compliance.
- Ensures applicant tracking is up to date and within the company’s required guidelines.
- Monitors team member development and utilization to their maximum potential by controlling the implementation, administration and monitoring of all training programs.
- Facilitates training classes, analyzes and reviews current and proposed methods, consults with and makes recommendations to the management staff for improvement.
- Ensures compliance with all federal and state regulations and court rulings, which pertain to Human Resources by reviewing current management practices.
- Implements new procedures and communicates verbally and in writing any new requirements.
- Supervises the compliance of the hotel’s Affirmative Action Plan.
- Manages the hotels’ payroll, wage and benefits programs.
- Controls the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems.
Knowledge, Skills and Abilities
- Ability to deal effectively with all team members and employee representatives, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts.
- Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all team members.
- Thorough knowledge of human resources practices and procedures as well as considerable knowledge of state and federal laws and regulations pertaining to human resources matters.
- Basic mathematical skills in order to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer systems.
- Ability to type in order to prepare written correspondence.
- Visual ability to observe team members in the workplace, analyze operations and detect situations of concern.
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