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People Operations Coordinator, India

BusPatrol
Remote, IND
Full-time
Mid · 4–6 years experience
Remote
Discovered 2 weeks ago
Communication

Full Job Posting

Key Responsibilities

  • India Office & Workplace Management
  • Serve as a primary point of contact for day-to-day India office operations, employee needs, vendors, and workplace questions
  • Support the setup, opening, and ongoing operation of BusPatrol’s India office, including supplies, access, facilities coordination, vendor follow-up, and workplace readiness
  • Help establish clear office processes, documentation, local resources, workplace norms, and escalation paths aligned
  • Coordinate with building management, office vendors, IT, and internal stakeholders to resolve workplace issues quickly and maintain a positive employee experience
  • Support office events, employee gatherings, onsite meetings, and other activities that strengthen connection and engagement
  • Maintain accurate employee location and office information to support workplace planning and local communications
  • New Hire Setup, IT Partnership, & Onboarding
  • Coordinate India new hire readiness from offer acceptance through the first weeks of employment, maintaining accurate start dates, onboarding rosters, and readiness trackers
  • Partner closely with People Ops, IT, & hiring teams to coordinate equipment, accounts, system access, device delivery or handoff, and other technical setup needs before a new hire’s start date
  • Serve as a local point of contact for basic IT troubleshooting and issue coordination, escalating appropriately while keeping employees and stakeholders informed through resolution
  • Confirm that required People, payroll, access, equipment, and onboarding steps are complete before each new hire starts
  • Coordinate with Talent Acquisition, Talent Development, People Operations, Finance, IT, and hiring managers to ensure clear handoffs and timely completion of onboarding tasks
  • Help deliver a consistent, welcoming, and well-organized onboarding experience for India-based employees
  • Identify recurring setup or onboarding issues and recommend improvements to reduce delays, rework, and new hire friction
  • Employee Lifecycle & People Operations Support
  • Support India company policies and guidance, including central documentation, drafting updates, formatting, version control, and publishing to the appropriate hubs and pages
  • Provide India compliance support via documentation standards, audit preparation, and adherence to required retention practices
  • Maintain accurate, up-to-date People data, including worker, position, and location data
  • Generate worker, headcount, and specialized reports to support operational needs, leadership insights, and data-driven decision making
  • People Programs, Communications, & Self-Service
  • Support People Operations projects through scheduling, logistics, documentation, data gathering, and follow-through
  • Help maintain India-specific People resources, FAQs, onboarding materials, office information, and employee guidance
  • Draft and format clear employee-facing communications, reminders, how-to content, and operational updates
  • Help maintain India People resource hubs and self-service materials so employees and managers can find accurate information easily
  • Track questions, recurring issues, and process gaps to help improve intake workflows, response templates, and self-service resources
  • Contribute to an AI-forward approach to documentation, process improvement, and employee support while applying sound judgment around privacy and sensitive People information
  • Reporting, Process Improvement, & Cross-Functional Coordination
  • Maintain basic trackers and reports related to onboarding readiness, office operations, People activity, equipment, access, and employee support requests
  • Follow and improve established processes and service-level expectations while helping identify opportunities to improve speed, accuracy, and consistency
  • Coordinate across India and U.S.-based teams, including flexibility for key meetings and time-sensitive onboarding or IT issues
  • Build strong working relationships with IT, People, Talent Acquisition, Talent Development, Finance, Legal, managers, and external vendors
  • Support the creation and maintenance of regional standard work, checklists, and process documentation as the India organization grows

Qualifications

  • 4-6 years of experience in People Operations, HR Operations, workplace operations, office management, recruiting coordination, or a related role.
  • Experience supporting employees, office operations, onboarding, HR processes, or administrative workflows in a high-growth or multi-location environment.
  • Demonstrated ability to coordinate multiple tasks and stakeholders with strong attention to detail and follow-through.
  • Experience partnering with IT or another technical support function to coordinate equipment, systems access, troubleshooting, or employee setup is strongly preferred.
  • Familiarity with India workplace operations, local employment practices, or regional vendor coordination is preferred.
  • Comfort working with HRIS, ticketing systems, collaboration tools, spreadsheets, and basic reporting processes.
  • Strong written and verbal communication skills, with the ability to provide clear, friendly, and responsive employee support.
  • Ability to handle confidential information with discretion and escalate sensitive matters appropriately.
  • Comfortable operating independently in a growing organization while collaborating with global teams.
  • Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field preferred, or equivalent combination of education and experience.
  • Core Skills
  • Employee and workplace support
  • Office and vendor coordination
  • New hire readiness and onboarding operations
  • IT partnership and issue coordination
  • People data and records accuracy
  • Process documentation and follow-through
  • Ticketing, intake, and self-service support
  • Clear employee-facing communication
  • Cross-functional collaboration
  • Organization, prioritization, and attention to detail
  • Service orientation and empathy
  • Adaptability and continuous improvement
  • Expectations
  • Location: Hyderabad, Telangana, India (Hybrid, in-person role)
  • Schedule: Monday–Friday, standard business hours, with flexibility to support key U.S. time zone alignment calls and time-sensitive onboarding or IT needs
  • Travel: None expected
  • Reports To: Director, People Operations
  • Manages Others: No direct reports; may coordinate with vendors, office partners, and cross-functional stakeholders
  • Experience: 4-6 years of People Operations, HR Operations, workplace operations, office management, or related coordination experience
  • Education: Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field preferred, or equivalent combination of education and experience
  • 4-6 years of People Operations, HR Operations, workplace operations, office management, or related coordination experience

Preferred Qualifications

  • Experience partnering with IT or another technical support function to coordinate equipment, systems access, troubleshooting, or employee setup is strongly preferred.
  • Familiarity with India workplace operations, local employment practices, or regional vendor coordination is preferred.
  • Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field preferred, or equivalent combination of education and experience.
  • Education: Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field preferred, or equivalent combination of education and experience

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