People Operations Consultant

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

We are currently recruiting for People Operations Consultants to join our People Operations Team within the Colleague Experience and Operations area of our people function. As a People Operations Consultant the aim is to deliver a consistently positive and seamless experience for all colleagues across all journeys. The role requires the ability to thrive in a fast-paced environment, with a strong focus on providing high quality services, through both personal interaction and digital solutions.

This role goes beyond expertise in People Journeys – its about championing the colleague experience - whether resolving complex queries, streamlining processes, or supporting strategic initiatives, the work contributes to building a workplace where individuals feel supported, valued and empowered to thrive

Essential Criteria

Up to date knowledge of managing journey processes across all journeys with the ability to understand the system, the current issues and identify the right solution

Experience of implementing a solution/change to a journey and the output of the change

Proven examples to showcase excellent communication skills to deal with key stakeholders and external parties

An understanding of dealing with disgruntled customers, taking ownership and closing down noise without escalation

Previous experience of dealing with complex scenarios and managing this through to successful solutions.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

We’re reviewing applications as they come in and may close this role before the closing date, so apply early to avoid missing out.

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates

Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us

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