People Generalist

Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations. At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving. We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.

As our People Generalist at Serval, you'll own the programs and day-to-day operations that keep our team taken care of and the People function running smoothly. From benefits administration and onboarding to employee experience and HR operations, you'll build these programs from the ground up as we scale. This is a foundational role in a growing People function, and the right person will leave their fingerprints on how Serval operates for years to come.

What You'll Do:

People Operations

Own core HR operations including employee records, HRIS administration, data integrity, and compliance

Stay ahead of obligations across benefits and employment law: COBRA, ACA, ERISA, and California wage-and-hour

Partner with Finance on compensation changes, offer approvals, and headcount tracking

Create the documentation, processes, and systems that allow the People function to scale without breaking

Benefits Administration

Administer health, dental, vision, life, disability, 401(k), and commuter benefits

Lead open enrollment, qualifying life events, and broker renewals

Serve as the primary point of contact for employee benefits questions and escalations

Onboarding & Employee Experience

Own new hire onboarding from signed offer through the first 90 days — paperwork, I-9/E-Verify, benefits enrollment, and day-one readiness

Partner with Recruiting, IT, and Finance to ensure every new hire is set up and ready on day one

Build and improve the employee experience at every touchpoint — onboarding, lifecycle moments, and offboarding

Automate onboarding, benefits changes, and recurring People requests using Serval's own platform

What You'll Need

2-5 years in People Operations or HR Generalist roles, ideally at a high-growth startup

Hands-on experience administering benefits and managing HR operations end to end

Working knowledge of HRIS platforms such as Rippling, Gusto, Workday, or similar

Solid understanding of federal and California employment, benefits, and wage-and-hour rules

High attention to detail and sound judgment with confidential information

Based in or willing to work from our San Francisco HQ five days a week