People Experience Advisor

Overview**

Third-Party Hr Operations

• Support the People Experience Manager in overseeing People Hub service delivery for third-party employees across the Middle East, ensuring adherence to SLAs and KPIs.
• Provide guidance on compensation benchmarking and salary changes, supporting managers from request initiation through to final delivery via the People Hub (including case management support).
• Collaborate with the People Hub and third-party vendors to standardize HR processes across countries, ensuring alignment with company policies and reducing inconsistencies.
• Oversee the end-to-end employee lifecycle for third-party employees, including onboarding, payroll coordination, promotions, and offboarding.
• Act as the primary point of contact for HR escalations related to third-party employees, ensuring timely and effective resolution.

Vendor & Governance Management

• Manage relationships with third-party vendors across the region, setting clear expectations and monitoring performance.
• Conduct regular service reviews to ensure alignment with company standards and service excellence.
• Perform audits across internal systems and vendor platforms to ensure data accuracy, consistency, and compliance with local regulations.
• Conduct regular spot checks on employee documentation (contracts, offers, visas, renewals), proactively identifying and mitigating risks.

Employee Experience & Engagement

• Ensure third-party employees are effectively integrated into company initiatives, engagement forums, and HR programs.
• Promote awareness of learning and development opportunities to support employee growth.
• Monitor employee sentiment through surveys and engagement activities, addressing feedback and driving improvements.
• Champion initiatives that ensure consistency and parity of experience between third-party and directly employed staff.

Regional Hr Operations

• Contribute to broader HR operations across the Middle East while maintaining a primary focus on third-party employee management and delivery.
• Identify and implement continuous improvements across HR processes to drive efficiency and consistency.
• Support regional employee engagement initiatives to ensure a cohesive employee experience across all workforce segments.

Digital & Continuous Improvement

• Leverage digital tools and AI-driven solutions to enhance HR processes, improve operational efficiency, and elevate the employee experience.
• Identify opportunities for automation, simplification, and innovation across service delivery.

Qualifications

• Bachelor's degree in business administration, Human Resources, or a related field.
• Proven experience in operations, service delivery, or coordination roles, ideally within a multinational environment.
• Experience working with third-party vendors or external service providers is desirable.
• Strong understanding of processes, governance, and compliance requirements in a corporate environment.
• Experience working with data, including validation, tracking, or auditing for accuracy and consistency.
• Strong stakeholder management and communication skills, with the ability to collaborate across teams and external partners..

Competencies

• Problem-Solving & Innovation: Proactively identifies issues and drives improvement.
• Project Management: Effectively manages multiple priorities across geographies.
• Stakeholder Management: Builds strong relationships across teams and external partners.
• Collaborative Mindset: Works cross-functionally to deliver aligned outcomes.